Narrative:

Captain flying, first officer handling radios. During landing rollout, we were instructed to expedite clear of runway for an arrival behind us and to hold short of runway 24L. First officer replied in full to expedite off the runway and to hold short runway 24L. Apparently the transmission was blocked, because a few seconds later, the controller, in a very irritated tone of voice, told us again to hold short runway 24R and something to the effect that we need to answer back a hold short clearance. The tone was hostile and demeaning in my and my first officer's ears, so I told my first officer that I would answer the controller. I told the controller that, 'sir, we heard you the first time and we need to fly the airplane.' note that if I lose control of the airplane during the landing rollout because we are too busy trying to clear expeditiously and have a conversation with the controller, then the incident will be my fault. The controller then became very angry and more disrespectful and literally yelled twice to stop. I felt that the controller had lost control. Note that we had answered the first time with a full readback and were complying. We were not aware that the controller had not heard us due to a possible blocked transmission. Had the controller simply calmly asked for another readback, as most controllers do, we would have immediately understood the problem and read back the clearance again. The situation arises fairly frequently in lax due to the busy airspace. Anyway, we held short of runway 24L until instructed by tower control to cross and were cleared to the gate by ground control. In retrospect, had I not lowered myself to the controller's response to me, I would have simply read back the clearance again. No FARS were broken.

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Original NASA ASRS Text

Title: FO OF AN ACR TURBOPROP ACKNOWLEDGED LCL CTLR'S INSTRUCTIONS TO HOLD SHORT OF ADJACENT PARALLEL RWY AFTER LNDG, HOWEVER, THAT XMISSION MUST HAVE BEEN BLOCKED SINCE THE CTLR REPEATED HIS INSTRUCTIONS IN AN IRRITATED TONE OF VOICE. THE FLC COMPLIED WITH THE INSTRUCTIONS AS WELL AS THE CAPT REITERATING THAT HIS INSTRUCTIONS WERE ACKNOWLEDGED TO WHICH THE CTLR 'YELLED' TO STOP.

Narrative: CAPT FLYING, FO HANDLING RADIOS. DURING LNDG ROLLOUT, WE WERE INSTRUCTED TO EXPEDITE CLR OF RWY FOR AN ARR BEHIND US AND TO HOLD SHORT OF RWY 24L. FO REPLIED IN FULL TO EXPEDITE OFF THE RWY AND TO HOLD SHORT RWY 24L. APPARENTLY THE XMISSION WAS BLOCKED, BECAUSE A FEW SECONDS LATER, THE CTLR, IN A VERY IRRITATED TONE OF VOICE, TOLD US AGAIN TO HOLD SHORT RWY 24R AND SOMETHING TO THE EFFECT THAT WE NEED TO ANSWER BACK A HOLD SHORT CLRNC. THE TONE WAS HOSTILE AND DEMEANING IN MY AND MY FO'S EARS, SO I TOLD MY FO THAT I WOULD ANSWER THE CTLR. I TOLD THE CTLR THAT, 'SIR, WE HEARD YOU THE FIRST TIME AND WE NEED TO FLY THE AIRPLANE.' NOTE THAT IF I LOSE CTL OF THE AIRPLANE DURING THE LNDG ROLLOUT BECAUSE WE ARE TOO BUSY TRYING TO CLR EXPEDITIOUSLY AND HAVE A CONVERSATION WITH THE CTLR, THEN THE INCIDENT WILL BE MY FAULT. THE CTLR THEN BECAME VERY ANGRY AND MORE DISRESPECTFUL AND LITERALLY YELLED TWICE TO STOP. I FELT THAT THE CTLR HAD LOST CTL. NOTE THAT WE HAD ANSWERED THE FIRST TIME WITH A FULL READBACK AND WERE COMPLYING. WE WERE NOT AWARE THAT THE CTLR HAD NOT HEARD US DUE TO A POSSIBLE BLOCKED XMISSION. HAD THE CTLR SIMPLY CALMLY ASKED FOR ANOTHER READBACK, AS MOST CTLRS DO, WE WOULD HAVE IMMEDIATELY UNDERSTOOD THE PROB AND READ BACK THE CLRNC AGAIN. THE SIT ARISES FAIRLY FREQUENTLY IN LAX DUE TO THE BUSY AIRSPACE. ANYWAY, WE HELD SHORT OF RWY 24L UNTIL INSTRUCTED BY TWR CTL TO CROSS AND WERE CLRED TO THE GATE BY GND CTL. IN RETROSPECT, HAD I NOT LOWERED MYSELF TO THE CTLR'S RESPONSE TO ME, I WOULD HAVE SIMPLY READ BACK THE CLRNC AGAIN. NO FARS WERE BROKEN.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.