Flight attendant reporter questions conduct of purser in passenger seating problem.

Attributes
ACN	437499
Time
Date	199905
Day	Sun
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : egll.airport
State Reference	FO
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 15 flight attendant time total : 15 flight attendant time type : 10
ASRS Report	437499
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies
Independent Detector	other other : cab 1
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	Company Cabin Crew Human Performance
Primary Problem	Cabin Crew Human Performance

Narrative:

This incident should not have been reported as a passenger misconduct. As flight attendant #7, my interaction with the passenger was calm and the passenger was in total control of himself. According to the passenger, he was supposed to have had a business class seat. For some reason, he was given a coach seat. He was questioning the purser as to why. In my opinion, the purser handled the situation poorly. The passenger was not rude to me or any other flight attendants working in coach.

Original NASA ASRS Text

Title: FLT ATTENDANT RPTR QUESTIONS CONDUCT OF PURSER IN PAX SEATING PROB.

Narrative: THIS INCIDENT SHOULD NOT HAVE BEEN RPTED AS A PAX MISCONDUCT. AS FLT ATTENDANT #7, MY INTERACTION WITH THE PAX WAS CALM AND THE PAX WAS IN TOTAL CTL OF HIMSELF. ACCORDING TO THE PAX, HE WAS SUPPOSED TO HAVE HAD A BUSINESS CLASS SEAT. FOR SOME REASON, HE WAS GIVEN A COACH SEAT. HE WAS QUESTIONING THE PURSER AS TO WHY. IN MY OPINION, THE PURSER HANDLED THE SIT POORLY. THE PAX WAS NOT RUDE TO ME OR ANY OTHER FLT ATTENDANTS WORKING IN COACH.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.