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Flight attendant report B737 ord-lax, seat belt sign on, passenger injured standing, wake turbulence, lax approach.
| Attributes | |
| ACN | 435010 |
| Time | |
| Date | 199904 |
| Day | Mon |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zla.artcc |
| State Reference | CA |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zla.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B737-700 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 8 |
| Experience | flight attendant time airline total : 9 flight attendant time total : 19 flight attendant time type : 0.01 |
| ASRS Report | 435010 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event other inflight encounter : wake turbulence non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : 2 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other other |
Narrative:
This is a situation that can occur at any time, primarily because passenger ignore the fasten seatbelt sign and repeated warnings from the cabin crews. Passenger feel that their physiological needs take priority over their personal safety and thus endanger themselves and other passenger. Although I was not in the area to witness the incident, a female passenger with an infant in her arms visited the aft lavatory, despite the illumination of the 'fasten seatbelt' sign and the required announcements that advised passenger to remain in their seats with seatbelt fastened. We incurred wake turbulence from a widebody transport aircraft preceding us, causing the aircraft to yaw and roll slightly. The effect in the aft section is more pronounced, and the sudden movement caused the female adult to hit her head and cut her nose (on the bridge of the nose). She declined medical attention other than a band-aid. Ground personnel were advised and offered further assistance, which again was declined.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT B737 ORD-LAX, SEAT BELT SIGN ON, PAX INJURED STANDING, WAKE TURB, LAX APCH.
Narrative: THIS IS A SIT THAT CAN OCCUR AT ANY TIME, PRIMARILY BECAUSE PAX IGNORE THE FASTEN SEATBELT SIGN AND REPEATED WARNINGS FROM THE CABIN CREWS. PAX FEEL THAT THEIR PHYSIOLOGICAL NEEDS TAKE PRIORITY OVER THEIR PERSONAL SAFETY AND THUS ENDANGER THEMSELVES AND OTHER PAX. ALTHOUGH I WAS NOT IN THE AREA TO WITNESS THE INCIDENT, A FEMALE PAX WITH AN INFANT IN HER ARMS VISITED THE AFT LAVATORY, DESPITE THE ILLUMINATION OF THE 'FASTEN SEATBELT' SIGN AND THE REQUIRED ANNOUNCEMENTS THAT ADVISED PAX TO REMAIN IN THEIR SEATS WITH SEATBELT FASTENED. WE INCURRED WAKE TURB FROM A WDB ACFT PRECEDING US, CAUSING THE ACFT TO YAW AND ROLL SLIGHTLY. THE EFFECT IN THE AFT SECTION IS MORE PRONOUNCED, AND THE SUDDEN MOVEMENT CAUSED THE FEMALE ADULT TO HIT HER HEAD AND CUT HER NOSE (ON THE BRIDGE OF THE NOSE). SHE DECLINED MEDICAL ATTN OTHER THAN A BAND-AID. GND PERSONNEL WERE ADVISED AND OFFERED FURTHER ASSISTANCE, WHICH AGAIN WAS DECLINED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.