Flight attendant on delayed departure from sju on B757 due to irate passenger in first class.

Attributes
ACN	434995
Time
Date	199904
Day	Fri
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : sju.airport
State Reference	PR
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 16 flight attendant time total : 20 flight attendant time type : 75
ASRS Report	434995
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence other
Independent Detector	other other : cab 2
Resolutory Action	none taken : anomaly accepted
Consequence	Other
Supplementary
Problem Areas	Cabin Crew Human Performance

Narrative:

I was #2 on flight and because I was setting up for the in-flight service in the aft portion of the aircraft, I personally did not witness any part of the situation. However, I was aware that there was a problem with an irate passenger in first class, because we took a delay and I had called first class flight attendants to find out why we had not departed. I was informed that they were having problems with a man in the first class cabin.

Original NASA ASRS Text

Title: FLT ATTENDANT ON DELAYED DEP FROM SJU ON B757 DUE TO IRATE PAX IN FIRST CLASS.

Narrative: I WAS #2 ON FLT AND BECAUSE I WAS SETTING UP FOR THE INFLT SVC IN THE AFT PORTION OF THE ACFT, I PERSONALLY DID NOT WITNESS ANY PART OF THE SIT. HOWEVER, I WAS AWARE THAT THERE WAS A PROB WITH AN IRATE PAX IN FIRST CLASS, BECAUSE WE TOOK A DELAY AND I HAD CALLED FIRST CLASS FLT ATTENDANTS TO FIND OUT WHY WE HAD NOT DEPARTED. I WAS INFORMED THAT THEY WERE HAVING PROBS WITH A MAN IN THE FIRST CLASS CABIN.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.