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Flight attendant report regarding a passenger on board a B757-200 who decided he needed to get off the aircraft after departure. The seat belt sign was still on but he tried to move forward and was detained by another flight attendant. Captain was informed and decided it best to return and remove the passenger.
| Attributes | |
| ACN | 430614 |
| Time | |
| Date | 199901 |
| Day | Sat |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : bdl.airport |
| State Reference | CT |
| Altitude | agl single value : 7000 |
| Environment | |
| Flight Conditions | Mixed |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tracon : bdl.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Aircraft 2 | |
| Flight Phase | climbout : intermediate altitude |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 7 flight attendant time total : 10 flight attendant time type : 70 |
| ASRS Report | 430614 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct |
| Independent Detector | other other : cab |
| Resolutory Action | flight crew : landed as precaution |
| Supplementary | |
| Problem Areas | Weather |
| Primary Problem | Ambiguous |
| Air Traffic Incident | other |
Narrative:
Passenger became very upset, wanted off the airplane. I heard a disturbance in the xa left/right door area. I got out of my jump seat. I saw flight attendant #3 trying to keep passenger from coming forward to the first class cabin. This passenger appeared to have a mental handicap. I thought this situation presented a security issue on our flight. I entered cockpit and informed the captain. We decided landing and removing passenger would be best. After the passenger was told that we were returning, he calmed down and was not a threat to crew or passenger.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT REGARDING A PAX ON BOARD A B757-200 WHO DECIDED HE NEEDED TO GET OFF THE ACFT AFTER DEP. THE SEAT BELT SIGN WAS STILL ON BUT HE TRIED TO MOVE FORWARD AND WAS DETAINED BY ANOTHER FLT ATTENDANT. CAPT WAS INFORMED AND DECIDED IT BEST TO RETURN AND REMOVE THE PAX.
Narrative: PAX BECAME VERY UPSET, WANTED OFF THE AIRPLANE. I HEARD A DISTURBANCE IN THE XA L/R DOOR AREA. I GOT OUT OF MY JUMP SEAT. I SAW FLT ATTENDANT #3 TRYING TO KEEP PAX FROM COMING FORWARD TO THE FIRST CLASS CABIN. THIS PAX APPEARED TO HAVE A MENTAL HANDICAP. I THOUGHT THIS SIT PRESENTED A SECURITY ISSUE ON OUR FLT. I ENTERED COCKPIT AND INFORMED THE CAPT. WE DECIDED LNDG AND REMOVING PAX WOULD BE BEST. AFTER THE PAX WAS TOLD THAT WE WERE RETURNING, HE CALMED DOWN AND WAS NOT A THREAT TO CREW OR PAX.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.