 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Flight attendant report regarding passenger misconduct on an A300 during taxi out for takeoff. The problem was resolved by returning to the gate and having passenger removed.
| Attributes | |
| ACN | 428295 |
| Time | |
| Date | 199902 |
| Day | Sat |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : mia |
| State Reference | FL |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Navigation In Use | Other |
| Flight Phase | ground other : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| ASRS Report | 428295 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
Flight booked heavily in trinidad at this time. Passenger unhappy with the approximately 1 hour departure delay compounding previous delays on earlier flts connecting to this one. The involved female flight attendant walked into the first class galley, threw a stack of papers and/or forms on the counter and described to the purser (head flight attendant) an incident of verbal harassment/intimidation from a passenger. I did not witness first hand any of the events of this incident. Passenger was seated in the vicinity of xx. Purser and captain cooperated fully in resolving the situation to the flight attendant's objective view. We returned from taxi out to the gate to vacate passenger.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT REGARDING PAX MISCONDUCT ON AN A300 DURING TAXI OUT FOR TKOF. THE PROB WAS RESOLVED BY RETURNING TO THE GATE AND HAVING PAX REMOVED.
Narrative: FLT BOOKED HEAVILY IN TRINIDAD AT THIS TIME. PAX UNHAPPY WITH THE APPROX 1 HR DEP DELAY COMPOUNDING PREVIOUS DELAYS ON EARLIER FLTS CONNECTING TO THIS ONE. THE INVOLVED FEMALE FLT ATTENDANT WALKED INTO THE FIRST CLASS GALLEY, THREW A STACK OF PAPERS AND/OR FORMS ON THE COUNTER AND DESCRIBED TO THE PURSER (HEAD FLT ATTENDANT) AN INCIDENT OF VERBAL HARASSMENT/INTIMIDATION FROM A PAX. I DID NOT WITNESS FIRST HAND ANY OF THE EVENTS OF THIS INCIDENT. PAX WAS SEATED IN THE VICINITY OF XX. PURSER AND CAPT COOPERATED FULLY IN RESOLVING THE SIT TO THE FLT ATTENDANT'S OBJECTIVE VIEW. WE RETURNED FROM TAXI OUT TO THE GATE TO VACATE PAX.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.