 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Flight attendant report regarding passenger misconduct on a B767. Passenger used foul language and intimidation of crew members. Police were called to meet the aircraft.
| Attributes | |
| ACN | 428193 |
| Time | |
| Date | 199901 |
| Day | Thu |
| Local Time Of Day | 0001 To 0600 |
| Place | |
| Locale Reference | atc facility : eze |
| State Reference | FO |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | military facility : nfw.milfac |
| Operator | common carrier : air carrier |
| Navigation In Use | Other |
| Flight Phase | other |
| Route In Use | enroute : other oceanic |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| ASRS Report | 428193 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| ASRS Report | 425230 |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
Passenger verbally insulted me and tried to intimidate me as well as other crew members. During meal service and following, he continued to drink alcoholic beverages after which his language became inappropriate. He cursed at me 3 different times, one of which he also pointed his finger in my face while I was seated and he stood. He was repeatedly asked to stop using that language and take his seat by the purser, first officer, #3 flight attendant, #9 flight attendant and myself. The final blow was during the breakfast service when he said he wanted some more f---ing coffee. (Pardon me.) the police were called to the flight, a report was taken, and the FAA notified. Unfortunately, this man is still flying and probably treating another crew this way. After he pointed his finger at me and cursed at me, I refused to serve him.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT REGARDING PAX MISCONDUCT ON A B767. PAX USED FOUL LANGUAGE AND INTIMIDATION OF CREW MEMBERS. POLICE WERE CALLED TO MEET THE ACFT.
Narrative: PAX VERBALLY INSULTED ME AND TRIED TO INTIMIDATE ME AS WELL AS OTHER CREW MEMBERS. DURING MEAL SVC AND FOLLOWING, HE CONTINUED TO DRINK ALCOHOLIC BEVERAGES AFTER WHICH HIS LANGUAGE BECAME INAPPROPRIATE. HE CURSED AT ME 3 DIFFERENT TIMES, ONE OF WHICH HE ALSO POINTED HIS FINGER IN MY FACE WHILE I WAS SEATED AND HE STOOD. HE WAS REPEATEDLY ASKED TO STOP USING THAT LANGUAGE AND TAKE HIS SEAT BY THE PURSER, FO, #3 FLT ATTENDANT, #9 FLT ATTENDANT AND MYSELF. THE FINAL BLOW WAS DURING THE BREAKFAST SVC WHEN HE SAID HE WANTED SOME MORE F---ING COFFEE. (PARDON ME.) THE POLICE WERE CALLED TO THE FLT, A RPT WAS TAKEN, AND THE FAA NOTIFIED. UNFORTUNATELY, THIS MAN IS STILL FLYING AND PROBABLY TREATING ANOTHER CREW THIS WAY. AFTER HE POINTED HIS FINGER AT ME AND CURSED AT ME, I REFUSED TO SERVE HIM.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.