Narrative:

Flight hnl-dfw, encountered severe turbulence approximately 2 1/2 hours out. I was working flight attendant position #9. Since company reduced the number of flight attendants from 10 to 9 on this flight all flight attendants must start the meal service from the front of zone B, leaving the mid and aft of the aircraft with no flight attendants for as much as 2 hours. A woman was injured severely, lying on the floor bleeding and having back spasms without our knowledge, until a non revenue service agent passenger left her seat, used the interphone to call the forward section. Not only did we feel we had not been there to care for her, but also that her injuries could have been prevented, since she did not have her seat belt on, even though the sign was on. Previously, flight attendant #2 stayed in the aft galley area, making quick trips forward with supplies for the 2 flight attendants on each side serving meals, etc. For safety's sake, well over 50% of the passenger onboard should not be without any flight attendants for long periods of time.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT REGARDING THE LACK OF CABIN ATTENDANTS, BECAUSE OF CHANGE IN COMPANY POLICY, TO MONITOR THE ENTIRE ACFT WHEN MEAL SVC IS BEING CONDUCTED. PAX INJURED, LYING ON FLOOR BLEEDING AND NO CABIN ATTENDANT AROUND TO BE AWARE OF IT. A NON REVENUE SVC AGENT CALLED THE FORWARD CABIN TO INFORM THE CABIN ATTENDANT.

Narrative: FLT HNL-DFW, ENCOUNTERED SEVERE TURB APPROX 2 1/2 HRS OUT. I WAS WORKING FLT ATTENDANT POS #9. SINCE COMPANY REDUCED THE NUMBER OF FLT ATTENDANTS FROM 10 TO 9 ON THIS FLT ALL FLT ATTENDANTS MUST START THE MEAL SVC FROM THE FRONT OF ZONE B, LEAVING THE MID AND AFT OF THE ACFT WITH NO FLT ATTENDANTS FOR AS MUCH AS 2 HRS. A WOMAN WAS INJURED SEVERELY, LYING ON THE FLOOR BLEEDING AND HAVING BACK SPASMS WITHOUT OUR KNOWLEDGE, UNTIL A NON REVENUE SVC AGENT PAX LEFT HER SEAT, USED THE INTERPHONE TO CALL THE FORWARD SECTION. NOT ONLY DID WE FEEL WE HAD NOT BEEN THERE TO CARE FOR HER, BUT ALSO THAT HER INJURIES COULD HAVE BEEN PREVENTED, SINCE SHE DID NOT HAVE HER SEAT BELT ON, EVEN THOUGH THE SIGN WAS ON. PREVIOUSLY, FLT ATTENDANT #2 STAYED IN THE AFT GALLEY AREA, MAKING QUICK TRIPS FORWARD WITH SUPPLIES FOR THE 2 FLT ATTENDANTS ON EACH SIDE SERVING MEALS, ETC. FOR SAFETY'S SAKE, WELL OVER 50% OF THE PAX ONBOARD SHOULD NOT BE WITHOUT ANY FLT ATTENDANTS FOR LONG PERIODS OF TIME.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.