Flight attendant report regarding a drunk and unruly passenger boarding a B727. He wanted to step ou...

Attributes
ACN	425771
Time
Date	199901
Day	Wed
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : stx
State Reference	FO
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B727 Undifferentiated or Other Model
Flight Phase	ground : parked ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	425771
Person 2
Function	observation : passenger
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	other
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

It had been brought to my attention that a particular passenger was under the influence of alcohol. The gate agent, the boarding flight attendant, and the premium flight attendant were discussing the situation with the captain. As they conversed, the passenger in question walked (staggering) out of the forward galley (boarding) door to have a smoke while the airplane was fueling. At this point, he was already 'caught' for smoking on the airplane. The premium asked to speak to him, and he got extremely defensive. The premium smelled a large amount of alcohol on his breath. The captain decided that this passenger was going to be denied boarding. Passenger burst out with 'a relative of mine just died, and I just what to be left alone.' the agent escorted him off. This is the second passenger that has been escorted off due to unruly behavior on my flts in 1 month. Something needs to be done! I believe that the agent should escort the passenger to the complaint resolution officer immediately. Unfortunately, there is never enough agents to take care of these problems. They are usually busy with the other passenger.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING A DRUNK AND UNRULY PAX BOARDING A B727. HE WANTED TO STEP OUTSIDE TO SMOKE WHILE THE ACFT WAS FUELING. LEAD FLT ATTENDANT AND AGENT WERE CALLED. CAPT DECIDED TO HAVE HIM REMOVED FROM THE ACFT.

Narrative: IT HAD BEEN BROUGHT TO MY ATTN THAT A PARTICULAR PAX WAS UNDER THE INFLUENCE OF ALCOHOL. THE GATE AGENT, THE BOARDING FLT ATTENDANT, AND THE PREMIUM FLT ATTENDANT WERE DISCUSSING THE SIT WITH THE CAPT. AS THEY CONVERSED, THE PAX IN QUESTION WALKED (STAGGERING) OUT OF THE FORWARD GALLEY (BOARDING) DOOR TO HAVE A SMOKE WHILE THE AIRPLANE WAS FUELING. AT THIS POINT, HE WAS ALREADY 'CAUGHT' FOR SMOKING ON THE AIRPLANE. THE PREMIUM ASKED TO SPEAK TO HIM, AND HE GOT EXTREMELY DEFENSIVE. THE PREMIUM SMELLED A LARGE AMOUNT OF ALCOHOL ON HIS BREATH. THE CAPT DECIDED THAT THIS PAX WAS GOING TO BE DENIED BOARDING. PAX BURST OUT WITH 'A RELATIVE OF MINE JUST DIED, AND I JUST WHAT TO BE LEFT ALONE.' THE AGENT ESCORTED HIM OFF. THIS IS THE SECOND PAX THAT HAS BEEN ESCORTED OFF DUE TO UNRULY BEHAVIOR ON MY FLTS IN 1 MONTH. SOMETHING NEEDS TO BE DONE! I BELIEVE THAT THE AGENT SHOULD ESCORT THE PAX TO THE COMPLAINT RESOLUTION OFFICER IMMEDIATELY. UNFORTUNATELY, THERE IS NEVER ENOUGH AGENTS TO TAKE CARE OF THESE PROBS. THEY ARE USUALLY BUSY WITH THE OTHER PAX.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight attendant report regarding a drunk and unruly passenger boarding a B727. He wanted to step outside to smoke while the aircraft was fueling. Lead flight attendant and agent were called. Captain decided to have him removed from the aircraft.