Narrative:

I was the boarding flight attendant. When the gentleman boarded, he was amongst the first people to board. In english, he made the comment about sitting in first class. I told him that this was a full flight and that he would have to take his assigned seat at this time. After all the passenger had boarded, I went back to main cabin and heard from the #9 flight attendant that she had had a run-in with said passenger because she was accommodating another passenger and needed to know who owned a briefcase. He got upset with her for moving it. Because of his attitude, he was called to first class to talk with ground agents, the #1 flight attendant and the captain. I left so that they could speak privately. After about 10 mins, the passenger returned to his seat, but this time speaking loudly in portuguese, stating that we were discriminating against him and treating him badly and unfairly. He continued on and started getting other passenger in main cabin riled up. We were beginning to lose control of the situation in main cabin if this continued. I went to the cockpit, told them what was occurring. At this point police came on board and removed said passenger. 2 days later on our turn to cnf, said passenger on board again. He remained calm until deplaning when he cursed out one of the portuguese speaking flight attendants. After he cleared customs he was called back inside by federal police (brazilian). Once an incident occurs, passenger should be removed from flight if it is severe enough. Passenger should either be put on another airline and made sure not to be traveling with same crew as occurred with us.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING AN AGGRESSIVE PAX WHO BECAME UPSET WHEN ONE OF THE CABIN ATTENDANTS MOVED A BRIEFCASE TO ACCOMMODATE ANOTHER PAX. HE SHOUTED IN PORTUGUESE AND HAD THE MAIN CABIN VERY DISTURBED. POLICE WERE CALLED AND HE WAS REMOVED FROM THE FLT. 2 DAYS LATER HE WAS FLYING AGAIN AND CURSED THE FLT ATTENDANT AT THE END OF THE FLT. AFTER CLRING CUSTOMS HE WAS CALLED BACK BY FEDERAL POLICE.

Narrative: I WAS THE BOARDING FLT ATTENDANT. WHEN THE GENTLEMAN BOARDED, HE WAS AMONGST THE FIRST PEOPLE TO BOARD. IN ENGLISH, HE MADE THE COMMENT ABOUT SITTING IN FIRST CLASS. I TOLD HIM THAT THIS WAS A FULL FLT AND THAT HE WOULD HAVE TO TAKE HIS ASSIGNED SEAT AT THIS TIME. AFTER ALL THE PAX HAD BOARDED, I WENT BACK TO MAIN CABIN AND HEARD FROM THE #9 FLT ATTENDANT THAT SHE HAD HAD A RUN-IN WITH SAID PAX BECAUSE SHE WAS ACCOMMODATING ANOTHER PAX AND NEEDED TO KNOW WHO OWNED A BRIEFCASE. HE GOT UPSET WITH HER FOR MOVING IT. BECAUSE OF HIS ATTITUDE, HE WAS CALLED TO FIRST CLASS TO TALK WITH GND AGENTS, THE #1 FLT ATTENDANT AND THE CAPT. I LEFT SO THAT THEY COULD SPEAK PRIVATELY. AFTER ABOUT 10 MINS, THE PAX RETURNED TO HIS SEAT, BUT THIS TIME SPEAKING LOUDLY IN PORTUGUESE, STATING THAT WE WERE DISCRIMINATING AGAINST HIM AND TREATING HIM BADLY AND UNFAIRLY. HE CONTINUED ON AND STARTED GETTING OTHER PAX IN MAIN CABIN RILED UP. WE WERE BEGINNING TO LOSE CTL OF THE SIT IN MAIN CABIN IF THIS CONTINUED. I WENT TO THE COCKPIT, TOLD THEM WHAT WAS OCCURRING. AT THIS POINT POLICE CAME ON BOARD AND REMOVED SAID PAX. 2 DAYS LATER ON OUR TURN TO CNF, SAID PAX ON BOARD AGAIN. HE REMAINED CALM UNTIL DEPLANING WHEN HE CURSED OUT ONE OF THE PORTUGUESE SPEAKING FLT ATTENDANTS. AFTER HE CLRED CUSTOMS HE WAS CALLED BACK INSIDE BY FEDERAL POLICE (BRAZILIAN). ONCE AN INCIDENT OCCURS, PAX SHOULD BE REMOVED FROM FLT IF IT IS SEVERE ENOUGH. PAX SHOULD EITHER BE PUT ON ANOTHER AIRLINE AND MADE SURE NOT TO BE TRAVELING WITH SAME CREW AS OCCURRED WITH US.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.