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Flight attendant report regarding a volatile and intoxicated passenger who hit flight attendant in the back to get attention for another drink. He was refused alcohol for the remainder of the flight.
| Attributes | |
| ACN | 425583 |
| Time | |
| Date | 199812 |
| Day | Thu |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zhu |
| State Reference | TX |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Navigation In Use | Other |
| Flight Phase | cruise other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| ASRS Report | 425583 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | none taken : unable |
| Consequence | other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
First class passenger on flight from mia to lax became upset because his 5TH drink was served to him late. We were in the process of doing our dessert service when passenger became belligerent and began using profanities when I went to serve row X after he yelled at me. I turned around. To get my attention, he hit me in my back, then proceeded to yell at myself and the #1 flight attendant. He requested our names and employee numbers. Was denied alcohol the duration of the flight.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT REGARDING A VOLATILE AND INTOXICATED PAX WHO HIT FLT ATTENDANT IN THE BACK TO GET ATTN FOR ANOTHER DRINK. HE WAS REFUSED ALCOHOL FOR THE REMAINDER OF THE FLT.
Narrative: FIRST CLASS PAX ON FLT FROM MIA TO LAX BECAME UPSET BECAUSE HIS 5TH DRINK WAS SERVED TO HIM LATE. WE WERE IN THE PROCESS OF DOING OUR DESSERT SVC WHEN PAX BECAME BELLIGERENT AND BEGAN USING PROFANITIES WHEN I WENT TO SERVE ROW X AFTER HE YELLED AT ME. I TURNED AROUND. TO GET MY ATTN, HE HIT ME IN MY BACK, THEN PROCEEDED TO YELL AT MYSELF AND THE #1 FLT ATTENDANT. HE REQUESTED OUR NAMES AND EMPLOYEE NUMBERS. WAS DENIED ALCOHOL THE DURATION OF THE FLT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.