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Flight attendant report regarding intoxicated passenger who were stealing from the liquor cart. They also banged on the lavatory door almost starting a fight with a passenger inside. Passenger also got up from seat on taxi in when requested to remain seated.
| Attributes | |
| ACN | 425159 |
| Time | |
| Date | 199812 |
| Day | Tue |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : fra |
| State Reference | FO |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Navigation In Use | Other |
| Flight Phase | cruise other |
| Route In Use | enroute : atlantic |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| ASRS Report | 425159 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | none taken : unable |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
3 passenger appeared to be intoxicated. Other flight attendants say they were stealing from the beverage carts. I was on break when they were 'cut off.' before landing one of the 3 was banging on the aft lavatory doors trying to get someone to leave in a hurry. This almost resulted in a fist fight with another passenger. This same passenger who was banging on lavatory doors got out of his seat during taxi in and got his bag out of the overhead bin. Recurrence might be avoided by adding another flight attendant to main cabin. Galley cannot perform galley duties and keep an eye on the cabin. You cannot see what is happening at r- hand liquor cart when you are handling passenger requests at l- hand cart. Aft quarters are so crowded you sometimes cannot see what is truly happening in that aft entry area.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT REGARDING INTOXICATED PAX WHO WERE STEALING FROM THE LIQUOR CART. THEY ALSO BANGED ON THE LAVATORY DOOR ALMOST STARTING A FIGHT WITH A PAX INSIDE. PAX ALSO GOT UP FROM SEAT ON TAXI IN WHEN REQUESTED TO REMAIN SEATED.
Narrative: 3 PAX APPEARED TO BE INTOXICATED. OTHER FLT ATTENDANTS SAY THEY WERE STEALING FROM THE BEVERAGE CARTS. I WAS ON BREAK WHEN THEY WERE 'CUT OFF.' BEFORE LNDG ONE OF THE 3 WAS BANGING ON THE AFT LAVATORY DOORS TRYING TO GET SOMEONE TO LEAVE IN A HURRY. THIS ALMOST RESULTED IN A FIST FIGHT WITH ANOTHER PAX. THIS SAME PAX WHO WAS BANGING ON LAVATORY DOORS GOT OUT OF HIS SEAT DURING TAXI IN AND GOT HIS BAG OUT OF THE OVERHEAD BIN. RECURRENCE MIGHT BE AVOIDED BY ADDING ANOTHER FLT ATTENDANT TO MAIN CABIN. GALLEY CANNOT PERFORM GALLEY DUTIES AND KEEP AN EYE ON THE CABIN. YOU CANNOT SEE WHAT IS HAPPENING AT R- HAND LIQUOR CART WHEN YOU ARE HANDLING PAX REQUESTS AT L- HAND CART. AFT QUARTERS ARE SO CROWDED YOU SOMETIMES CANNOT SEE WHAT IS TRULY HAPPENING IN THAT AFT ENTRY AREA.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.