 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Flight attendant regarding 2 passenger who were enraged that there were no meal choices left during service. The lady threw the tray at the flight attendant.
| Attributes | |
| ACN | 423558 |
| Time | |
| Date | 199812 |
| Day | Fri |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : ord |
| State Reference | IL |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Flight Phase | cruise other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| ASRS Report | 423558 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | other |
| Consequence | Other |
Narrative:
During meal service, 2 passenger (husband and wife) were outraged because they did not get a meal choice. We were out of hot choice, about 5 rows before. They were given the cold buffalo chicken salad. She demanded hot entree. I told her that was what I had left. She said no, and threw it at me, hitting my legs and scattered down the aisle. I did not want to file charges just wanted them to know that was unacceptable behavior. Police met flight. She called me a liar. The police had my witnesses statements which backed up what I said. Mr X apologized for both of their actions.
Original NASA ASRS Text
Title: FLT ATTENDANT REGARDING 2 PAX WHO WERE ENRAGED THAT THERE WERE NO MEAL CHOICES LEFT DURING SVC. THE LADY THREW THE TRAY AT THE FLT ATTENDANT.
Narrative: DURING MEAL SVC, 2 PAX (HUSBAND AND WIFE) WERE OUTRAGED BECAUSE THEY DID NOT GET A MEAL CHOICE. WE WERE OUT OF HOT CHOICE, ABOUT 5 ROWS BEFORE. THEY WERE GIVEN THE COLD BUFFALO CHICKEN SALAD. SHE DEMANDED HOT ENTREE. I TOLD HER THAT WAS WHAT I HAD LEFT. SHE SAID NO, AND THREW IT AT ME, HITTING MY LEGS AND SCATTERED DOWN THE AISLE. I DID NOT WANT TO FILE CHARGES JUST WANTED THEM TO KNOW THAT WAS UNACCEPTABLE BEHAVIOR. POLICE MET FLT. SHE CALLED ME A LIAR. THE POLICE HAD MY WITNESSES STATEMENTS WHICH BACKED UP WHAT I SAID. MR X APOLOGIZED FOR BOTH OF THEIR ACTIONS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.