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A fokker 100 at boarding time had a passenger leave the aircraft stating he would return. The passenger agent closed the door and dispatched the aircraft 5 mins before scheduled departure time. The passenger bags were left on the aircraft without advising the captain the passenger did not return.
| Attributes | |
| ACN | 422190 |
| Time | |
| Date | 199812 |
| Day | Wed |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : sat |
| State Reference | TX |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | Fokker 100 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | None |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| ASRS Report | 422190 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : commercial |
| Events | |
| Anomaly | non adherence : published procedure non adherence : far other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : detected after the fact |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
A passenger from flight xyz sat-dfw on dec/xa/98 deplaned during the boarding process. He notified the agents that he would return. The agents closed the door 5 mins early and left the passenger behind. The captain did not appear to be notified, and the passenger bags were on the aircraft. This appears to be a breach in security that concerns me. The agents' attitudes are a further concern. They were not in the least bit concerned about a possible security threat -- not to mention the poor customer service.
Original NASA ASRS Text
Title: A FOKKER 100 AT BOARDING TIME HAD A PAX LEAVE THE ACFT STATING HE WOULD RETURN. THE PAX AGENT CLOSED THE DOOR AND DISPATCHED THE ACFT 5 MINS BEFORE SCHEDULED DEP TIME. THE PAX BAGS WERE LEFT ON THE ACFT WITHOUT ADVISING THE CAPT THE PAX DID NOT RETURN.
Narrative: A PAX FROM FLT XYZ SAT-DFW ON DEC/XA/98 DEPLANED DURING THE BOARDING PROCESS. HE NOTIFIED THE AGENTS THAT HE WOULD RETURN. THE AGENTS CLOSED THE DOOR 5 MINS EARLY AND LEFT THE PAX BEHIND. THE CAPT DID NOT APPEAR TO BE NOTIFIED, AND THE PAX BAGS WERE ON THE ACFT. THIS APPEARS TO BE A BREACH IN SECURITY THAT CONCERNS ME. THE AGENTS' ATTITUDES ARE A FURTHER CONCERN. THEY WERE NOT IN THE LEAST BIT CONCERNED ABOUT A POSSIBLE SECURITY THREAT -- NOT TO MENTION THE POOR CUSTOMER SVC.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.