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Cabin attendant regarding an in-flight engine shutdown with little contact between cockpit and cabin to inform passenger of the situation.
| Attributes | |
| ACN | 398556 |
| Time | |
| Date | 199803 |
| Day | Mon |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : elp |
| State Reference | TX |
| Environment | |
| Flight Conditions | VMC |
| Light | Dusk |
| Aircraft 1 | |
| Controlling Facilities | artcc : zab |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | Other Other |
| Flight Phase | cruise other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| ASRS Report | 398556 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | other other : other |
| ASRS Report | 396955 |
| Events | |
| Anomaly | aircraft equipment problem : critical |
| Independent Detector | aircraft equipment other aircraft equipment : unspecified other flight crewa |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Primary Problem | Aircraft |
| Air Traffic Incident | other |
Narrative:
Captain shut down engine due to oil leak. He told me to pick up all meal trays and prepare for landing. His communication skills were extremely poor. He could not or would not tell me if we needed to evacuate/evacuation, how much time we had or if it were a serious emergency. I had to inform the passenger of what was going on. I told them the truth. It was at least 15 mins before the deadheading captain in the cockpit made the PA. The information was very vague and the passenger were left wondering if they were going to be ok. It was not until 8 mins prior to landing that the captain informed the passenger we would be landing as normal and everything will be fine. Our captain avoided a debrief with the flight attendants after we had landed in el paso. I asked him 4 times for a debrief and he left the aircraft and was unseen for over 1 hour. His ability to command the flight crew was very unsettling. I hope I am never involved in a serious problem with him as my captain. His crew coordination skills were extremely vague, poor and lacked professionalism.
Original NASA ASRS Text
Title: CABIN ATTENDANT REGARDING AN INFLT ENG SHUTDOWN WITH LITTLE CONTACT BTWN COCKPIT AND CABIN TO INFORM PAX OF THE SIT.
Narrative: CAPT SHUT DOWN ENG DUE TO OIL LEAK. HE TOLD ME TO PICK UP ALL MEAL TRAYS AND PREPARE FOR LNDG. HIS COM SKILLS WERE EXTREMELY POOR. HE COULD NOT OR WOULD NOT TELL ME IF WE NEEDED TO EVAC, HOW MUCH TIME WE HAD OR IF IT WERE A SERIOUS EMER. I HAD TO INFORM THE PAX OF WHAT WAS GOING ON. I TOLD THEM THE TRUTH. IT WAS AT LEAST 15 MINS BEFORE THE DEADHEADING CAPT IN THE COCKPIT MADE THE PA. THE INFO WAS VERY VAGUE AND THE PAX WERE LEFT WONDERING IF THEY WERE GOING TO BE OK. IT WAS NOT UNTIL 8 MINS PRIOR TO LNDG THAT THE CAPT INFORMED THE PAX WE WOULD BE LNDG AS NORMAL AND EVERYTHING WILL BE FINE. OUR CAPT AVOIDED A DEBRIEF WITH THE FLT ATTENDANTS AFTER WE HAD LANDED IN EL PASO. I ASKED HIM 4 TIMES FOR A DEBRIEF AND HE LEFT THE ACFT AND WAS UNSEEN FOR OVER 1 HR. HIS ABILITY TO COMMAND THE FLC WAS VERY UNSETTLING. I HOPE I AM NEVER INVOLVED IN A SERIOUS PROB WITH HIM AS MY CAPT. HIS CREW COORD SKILLS WERE EXTREMELY VAGUE, POOR AND LACKED PROFESSIONALISM.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.