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An air carrier DC10 cabin attendant reports that one of her fellow attendants was assaulted by a passenger because a special meal that the passenger had ordered was not on board. A disturbance report was submitted by the cabin attendants to their company.
| Attributes | |
| ACN | 395195 |
| Time | |
| Date | 199802 |
| Day | Mon |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : myr |
| State Reference | SC |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zjx tower : dfw |
| Operator | common carrier : air carrier |
| Make Model Name | DC-10 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | Other |
| Flight Phase | cruise other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| ASRS Report | 395195 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| Events | |
| Anomaly | non adherence : far other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | none taken : detected after the fact other |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
Flight attendant in forward section of aircraft was assaulted by paid female passenger (around age 62) because he did not have her special meal order. Flight attendant was very polite and courteous explaining to the passenger why we did not have her meal. She went into a rage and called him foul names and grabbed and started shaking him/pushing. I know this flight attendant to be a very proper and well mannered person at all times. We had about 4 or 5 witnesses. I believe the public should be more informed about how to behave on an airplane and let them know what kind of authority/authorized flight attendants would have in case of disorderly and assault behaviors. The in-flight disturbance report was available and was very useful on this flight.
Original NASA ASRS Text
Title: AN ACR DC10 CABIN ATTENDANT RPTS THAT ONE OF HER FELLOW ATTENDANTS WAS ASSAULTED BY A PAX BECAUSE A SPECIAL MEAL THAT THE PAX HAD ORDERED WAS NOT ON BOARD. A DISTURBANCE RPT WAS SUBMITTED BY THE CABIN ATTENDANTS TO THEIR COMPANY.
Narrative: FLT ATTENDANT IN FORWARD SECTION OF ACFT WAS ASSAULTED BY PAID FEMALE PAX (AROUND AGE 62) BECAUSE HE DID NOT HAVE HER SPECIAL MEAL ORDER. FLT ATTENDANT WAS VERY POLITE AND COURTEOUS EXPLAINING TO THE PAX WHY WE DID NOT HAVE HER MEAL. SHE WENT INTO A RAGE AND CALLED HIM FOUL NAMES AND GRABBED AND STARTED SHAKING HIM/PUSHING. I KNOW THIS FLT ATTENDANT TO BE A VERY PROPER AND WELL MANNERED PERSON AT ALL TIMES. WE HAD ABOUT 4 OR 5 WITNESSES. I BELIEVE THE PUBLIC SHOULD BE MORE INFORMED ABOUT HOW TO BEHAVE ON AN AIRPLANE AND LET THEM KNOW WHAT KIND OF AUTH FLT ATTENDANTS WOULD HAVE IN CASE OF DISORDERLY AND ASSAULT BEHAVIORS. THE INFLT DISTURBANCE RPT WAS AVAILABLE AND WAS VERY USEFUL ON THIS FLT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.