An air carrier MD80 flight crew report that the ground crew left the water service door open and dur...

Attributes
ACN	386424
Time
Date	199711
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : slc
State Reference	UT
Altitude	msl bound lower : 29000 msl bound upper : 29000
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zlc
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Navigation In Use	Other
Flight Phase	cruise other ground : preflight other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	386424
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : instrument pilot : commercial
ASRS Report	386843
Events
Anomaly	aircraft equipment problem : less severe non adherence : published procedure other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	none taken : detected after the fact other
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

During preflight of aircraft, water service door was open with hose connected. Departed sfo at XA43Z. Ground crewman advised all secure below. Reaching cruise altitude I was informed by the flight attendants that there was an unusual tapping noise coming from the area around seat xx. I sent first officer to investigate and he returned with more information. After a short discussion about possible causes, I went to investigate. Upon my return, I called maintenance and consulted with them. Maintenance and I both thought if the door was open it would have a higher frequency of vibration. I made 2 or 3 more trips to the cabin after trying numerous ideas from maintenance and each time nothing changed. We then decided to slow the aircraft to 250 KTS and the vibration quit almost immediately. At this time I decided to divert to slc as I thought the water service door was open. We landed at slc at XC28Z and taxied to the gate. There it was discovered that the water service door was completely unlatched with no damage. The overweight landing inspection was completed, refueled, released and departed for ord.

Original NASA ASRS Text

Title: AN ACR MD80 FLC RPT THAT THE GND CREW LEFT THE WATER SVC DOOR OPEN AND DURING FLT IT CAUSED VIBRATION AND NOISE IN THE CABIN AREA. THE FLC DIVERTED AND MADE AN OVERWT LNDG.

Narrative: DURING PREFLT OF ACFT, WATER SVC DOOR WAS OPEN WITH HOSE CONNECTED. DEPARTED SFO AT XA43Z. GND CREWMAN ADVISED ALL SECURE BELOW. REACHING CRUISE ALT I WAS INFORMED BY THE FLT ATTENDANTS THAT THERE WAS AN UNUSUAL TAPPING NOISE COMING FROM THE AREA AROUND SEAT XX. I SENT FO TO INVESTIGATE AND HE RETURNED WITH MORE INFO. AFTER A SHORT DISCUSSION ABOUT POSSIBLE CAUSES, I WENT TO INVESTIGATE. UPON MY RETURN, I CALLED MAINT AND CONSULTED WITH THEM. MAINT AND I BOTH THOUGHT IF THE DOOR WAS OPEN IT WOULD HAVE A HIGHER FREQ OF VIBRATION. I MADE 2 OR 3 MORE TRIPS TO THE CABIN AFTER TRYING NUMEROUS IDEAS FROM MAINT AND EACH TIME NOTHING CHANGED. WE THEN DECIDED TO SLOW THE ACFT TO 250 KTS AND THE VIBRATION QUIT ALMOST IMMEDIATELY. AT THIS TIME I DECIDED TO DIVERT TO SLC AS I THOUGHT THE WATER SVC DOOR WAS OPEN. WE LANDED AT SLC AT XC28Z AND TAXIED TO THE GATE. THERE IT WAS DISCOVERED THAT THE WATER SVC DOOR WAS COMPLETELY UNLATCHED WITH NO DAMAGE. THE OVERWT LNDG INSPECTION WAS COMPLETED, REFUELED, RELEASED AND DEPARTED FOR ORD.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

An air carrier MD80 flight crew report that the ground crew left the water service door open and during flight it caused vibration and noise in the cabin area. The flight crew diverted and made an overweight landing.