Flight crew of an MD80 failed to respond to ARTCC handoff causing them to miss a heading change by the new controller. ATC notified the crew of the frequency change through their company communications link.

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Attributes
ACN	377956
Time
Date	199708
Day	Sat
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : chs
State Reference	SC
Altitude	msl bound lower : 33000 msl bound upper : 33000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zdc
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Navigation In Use	Other
Flight Phase	cruise other
Route In Use	enroute other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 180 flight time total : 15000 flight time type : 3000
ASRS Report	377956
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	other other : other pilot : atp
Experience	flight time last 90 days : 190 flight time total : 15000 flight time type : 1000
ASRS Report	377380
Events
Anomaly	non adherence : clearance other anomaly other other spatial deviation
Independent Detector	other controllera other other : unspecified
Resolutory Action	other other
Consequence	faa : reviewed incident with flight crew
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	other

Narrative:

ACARS message to contact center on 124.02 from company. When center contacted, he asked us if we had received clearance to turn and he had been trying to contact us. We did not respond previously to center handoff from 133.65 (ZJX). Obviously we had not heard center handoff from one frequency to another, and had not responded to such either.

Original NASA ASRS Text

Title: FLC OF AN MD80 FAILED TO RESPOND TO ARTCC HDOF CAUSING THEM TO MISS A HEADING CHANGE BY THE NEW CTLR. ATC NOTIFIED THE CREW OF THE FREQ CHANGE THROUGH THEIR COMPANY COMS LINK.

Narrative: ACARS MESSAGE TO CONTACT CTR ON 124.02 FROM COMPANY. WHEN CTR CONTACTED, HE ASKED US IF WE HAD RECEIVED CLRNC TO TURN AND HE HAD BEEN TRYING TO CONTACT US. WE DID NOT RESPOND PREVIOUSLY TO CTR HDOF FROM 133.65 (ZJX). OBVIOUSLY WE HAD NOT HEARD CTR HDOF FROM ONE FREQ TO ANOTHER, AND HAD NOT RESPONDED TO SUCH EITHER.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.