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An medium large transport commercial aircraft was fueled with passenger on board with no jetway or entrance stands positioned at the aircraft in violation of aircraft fueling regulations.
| Attributes | |
| ACN | 377852 |
| Time | |
| Date | 199708 |
| Day | Sun |
| Local Time Of Day | 0001 To 0600 |
| Place | |
| Locale Reference | airport : dtw |
| State Reference | MI |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Flight Conditions | IMC |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | None |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp pilot : flight engineer |
| Experience | flight time last 90 days : 150 flight time total : 12000 flight time type : 9000 |
| ASRS Report | 377852 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : commercial pilot : instrument |
| Events | |
| Anomaly | non adherence : published procedure non adherence other other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : detected after the fact |
| Consequence | Other |
| Supplementary | |
| Primary Problem | Aircraft |
| Air Traffic Incident | other |
Narrative:
Air carrier flight abc, aug/xx/97, arrived several hours late due to WX. After landing, gate was occupied so we were given gate zz at dtw. We called for agent several times, but none arrived. Baggage handlers were there as well as catering. While attempting to get help, I heard a door open that sounded like the cabin door. Checking jetway it wasn't yet up to aircraft and there was still no agent. I turned to ask flight attendant if they had opened the door. She said no, it was catering opening the galley door. Turning back to cockpit, I noticed the fuel gauges were increasing in quantity. Radio communication was poor with operations because of shortage of personnel. I went to galley door to try to get attention of fueler but couldn't. I opened cabin door and jumped to jetway, ran down to fuel truck to stop the fueling. By this time he had finished. I asked him 'don't you know it is illegal to refuel with passenger on board without the jetway and the door open? He replied, 'no one ever told me that.'
Original NASA ASRS Text
Title: AN MLG COMMERCIAL ACFT WAS FUELED WITH PAX ON BOARD WITH NO JETWAY OR ENTRANCE STANDS POSITIONED AT THE ACFT IN VIOLATION OF ACFT FUELING REGS.
Narrative: ACR FLT ABC, AUG/XX/97, ARRIVED SEVERAL HRS LATE DUE TO WX. AFTER LNDG, GATE WAS OCCUPIED SO WE WERE GIVEN GATE ZZ AT DTW. WE CALLED FOR AGENT SEVERAL TIMES, BUT NONE ARRIVED. BAGGAGE HANDLERS WERE THERE AS WELL AS CATERING. WHILE ATTEMPTING TO GET HELP, I HEARD A DOOR OPEN THAT SOUNDED LIKE THE CABIN DOOR. CHKING JETWAY IT WASN'T YET UP TO ACFT AND THERE WAS STILL NO AGENT. I TURNED TO ASK FLT ATTENDANT IF THEY HAD OPENED THE DOOR. SHE SAID NO, IT WAS CATERING OPENING THE GALLEY DOOR. TURNING BACK TO COCKPIT, I NOTICED THE FUEL GAUGES WERE INCREASING IN QUANTITY. RADIO COM WAS POOR WITH OPS BECAUSE OF SHORTAGE OF PERSONNEL. I WENT TO GALLEY DOOR TO TRY TO GET ATTN OF FUELER BUT COULDN'T. I OPENED CABIN DOOR AND JUMPED TO JETWAY, RAN DOWN TO FUEL TRUCK TO STOP THE FUELING. BY THIS TIME HE HAD FINISHED. I ASKED HIM 'DON'T YOU KNOW IT IS ILLEGAL TO REFUEL WITH PAX ON BOARD WITHOUT THE JETWAY AND THE DOOR OPEN? HE REPLIED, 'NO ONE EVER TOLD ME THAT.'
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.