<< >> NASA ASRS Report 377520, August 1997

Captain of a DC9 deviated around thunderstorms in an attempt to make a smoother ride for the passenger. Reporter concerned that a passenger will use FAA's 800 hot line to report this flight as unsafe.

Attributes
ACN	377520
Time
Date	199708
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : fwa
State Reference	IN
Altitude	msl bound lower : 20000 msl bound upper : 20000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zau
Operator	common carrier : air carrier
Make Model Name	DC-9 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : cfi pilot : atp
Experience	flight time last 90 days : 120 flight time total : 13000 flight time type : 6000
ASRS Report	377520
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : instrument pilot : commercial
Events
Anomaly	inflight encounter : weather
Independent Detector	other other : unspecified cockpit
Resolutory Action	flight crew : exited adverse environment
Consequence	Other
Supplementary
Primary Problem	Weather
Air Traffic Incident	other

Narrative:

Went through a line of thunderstorms. Stayed visual all the time, and used the radar to deviate around the thunderstorms. Got some moderate turbulence. At no time was aircraft control lost, just rough ride. Stayed 20 mi from thunderstorms. Am writing because of FAA 800 line. It is now the standard that if anything happens you can expect some passenger to call the FAA 800 hot line and say it was an unsafe flight. Now I must deal with the FAA. This 800 line must be removed, it is not helping, but tying up the FAA and my time.

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Original NASA ASRS Text

Title: CAPT OF A DC9 DEVIATED AROUND TSTMS IN AN ATTEMPT TO MAKE A SMOOTHER RIDE FOR THE PAX. RPTR CONCERNED THAT A PAX WILL USE FAA'S 800 HOT LINE TO RPT THIS FLT AS UNSAFE.

Narrative: WENT THROUGH A LINE OF TSTMS. STAYED VISUAL ALL THE TIME, AND USED THE RADAR TO DEVIATE AROUND THE TSTMS. GOT SOME MODERATE TURB. AT NO TIME WAS ACFT CTL LOST, JUST ROUGH RIDE. STAYED 20 MI FROM TSTMS. AM WRITING BECAUSE OF FAA 800 LINE. IT IS NOW THE STANDARD THAT IF ANYTHING HAPPENS YOU CAN EXPECT SOME PAX TO CALL THE FAA 800 HOT LINE AND SAY IT WAS AN UNSAFE FLT. NOW I MUST DEAL WITH THE FAA. THIS 800 LINE MUST BE REMOVED, IT IS NOT HELPING, BUT TYING UP THE FAA AND MY TIME.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.