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Several passenger on an air carrier B727 complained about the food and late departure to the captain after reaching cruise flight. Captain noted their complaints and obtained written reports to turn into the company.
| Attributes | |
| ACN | 373269 |
| Time | |
| Date | 199707 |
| Day | Sun |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : mia |
| State Reference | FL |
| Altitude | msl bound lower : 31000 msl bound upper : 31000 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zma tower : fpr |
| Operator | common carrier : air carrier |
| Make Model Name | B727 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : second officer |
| Qualification | pilot : flight engineer |
| Experience | flight time last 90 days : 14 flight time total : 2027 flight time type : 14 |
| ASRS Report | 373269 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 373620 |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | none taken : unable other |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
About 1 hour into the flight purser reported to the captain that passenger were very upset and out of control due to catering and late departure. Purser also told captain that passenger were lined up outside the cockpit door requesting to talk to the captain. Captain decision was to invite 1 passenger into the cockpit to listen to his complaint. The captain decision along with the purser after listening to the passenger was to get written statements from displeased passenger, and he would deliver the complaint to the management of air carrier X.
Original NASA ASRS Text
Title: SEVERAL PAX ON AN ACR B727 COMPLAINED ABOUT THE FOOD AND LATE DEP TO THE CAPT AFTER REACHING CRUISE FLT. CAPT NOTED THEIR COMPLAINTS AND OBTAINED WRITTEN RPTS TO TURN INTO THE COMPANY.
Narrative: ABOUT 1 HR INTO THE FLT PURSER RPTED TO THE CAPT THAT PAX WERE VERY UPSET AND OUT OF CTL DUE TO CATERING AND LATE DEP. PURSER ALSO TOLD CAPT THAT PAX WERE LINED UP OUTSIDE THE COCKPIT DOOR REQUESTING TO TALK TO THE CAPT. CAPT DECISION WAS TO INVITE 1 PAX INTO THE COCKPIT TO LISTEN TO HIS COMPLAINT. THE CAPT DECISION ALONG WITH THE PURSER AFTER LISTENING TO THE PAX WAS TO GET WRITTEN STATEMENTS FROM DISPLEASED PAX, AND HE WOULD DELIVER THE COMPLAINT TO THE MGMNT OF ACR X.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.