Narrative:

On arrival in pit, the outbound crew called my attention to ice on the fuselage of the aircraft. This ice had to be left over from our deice procedure at the origination of the flight since we encountered no icing conditions in flight. On takeoff we had large chunks of snow and ice come off the radome/windshield wipers. We had difficulty getting the deice crew to follow appropriate radio notification procedures as per company standard operating policy. We count on the deice crews to be honest and give good inspection reports -- not fill the square. Callback conversation with reporter revealed the following information: the reporter is a safety representative for his pilot group and is aware of the proper techniques and procedures for deicing his B737-300. However, this time the deice crew had said the right things, but not done the job. The on-coming flight crew at the next station pointed out the large amount of ice still on the airframe when they arrived at the gate. During takeoff, the reporter said that he realized that all was not as advertised when ice and snow blew past the cockpit windows on rotation. Since this, the reporter said that he has spoken with the ground service quality assurance representative and he has been told that the deicing team has been retrained at this station.

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Original NASA ASRS Text

Title: AN ACR FLC DISCOVERS THAT ALTHOUGH THE DEICING TEAM ASSURED THEM THAT DEICING WAS COMPLETE A GREAT DEAL OF ICE REMAINED ON THE ACFT. THIS WAS DISCOVERED ON ROTATION AND CONFIRMED ON POST FLT INSPECTION.

Narrative: ON ARR IN PIT, THE OUTBOUND CREW CALLED MY ATTN TO ICE ON THE FUSELAGE OF THE ACFT. THIS ICE HAD TO BE LEFT OVER FROM OUR DEICE PROC AT THE ORIGINATION OF THE FLT SINCE WE ENCOUNTERED NO ICING CONDITIONS IN FLT. ON TKOF WE HAD LARGE CHUNKS OF SNOW AND ICE COME OFF THE RADOME/WINDSHIELD WIPERS. WE HAD DIFFICULTY GETTING THE DEICE CREW TO FOLLOW APPROPRIATE RADIO NOTIFICATION PROCS AS PER COMPANY STANDARD OPERATING POLICY. WE COUNT ON THE DEICE CREWS TO BE HONEST AND GIVE GOOD INSPECTION RPTS -- NOT FILL THE SQUARE. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR IS A SAFETY REPRESENTATIVE FOR HIS PLT GROUP AND IS AWARE OF THE PROPER TECHNIQUES AND PROCS FOR DEICING HIS B737-300. HOWEVER, THIS TIME THE DEICE CREW HAD SAID THE RIGHT THINGS, BUT NOT DONE THE JOB. THE ON-COMING FLC AT THE NEXT STATION POINTED OUT THE LARGE AMOUNT OF ICE STILL ON THE AIRFRAME WHEN THEY ARRIVED AT THE GATE. DURING TKOF, THE RPTR SAID THAT HE REALIZED THAT ALL WAS NOT AS ADVERTISED WHEN ICE AND SNOW BLEW PAST THE COCKPIT WINDOWS ON ROTATION. SINCE THIS, THE RPTR SAID THAT HE HAS SPOKEN WITH THE GND SVC QUALITY ASSURANCE REPRESENTATIVE AND HE HAS BEEN TOLD THAT THE DEICING TEAM HAS BEEN RETRAINED AT THIS STATION.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.