Narrative:

Cabin area filled up with smoke, executed smoke removal, and landed in bji. As passenger departed they stated they could not get oxygen from their masks. They were briefed twice on how to use them. I believe the reason they could not receive oxygen was due to the fact they did not read their passenger briefing card on how to use the oxygen masks. Also, once we landed and deplaned, I noticed no oxygen masks plugged in to the oxygen outlets above their seats, so possible they did not plug them in.

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Original NASA ASRS Text

Title: COMMUTER CAPT'S RPT ON SMOKE IN CABIN, DIVERSION TO ALTERNATE. PAX COMPLAINT OF NOT BEING ABLE TO USE THEIR OXYGEN MASKS DURING EVENT.

Narrative: CABIN AREA FILLED UP WITH SMOKE, EXECUTED SMOKE REMOVAL, AND LANDED IN BJI. AS PAX DEPARTED THEY STATED THEY COULD NOT GET OXYGEN FROM THEIR MASKS. THEY WERE BRIEFED TWICE ON HOW TO USE THEM. I BELIEVE THE REASON THEY COULD NOT RECEIVE OXYGEN WAS DUE TO THE FACT THEY DID NOT READ THEIR PAX BRIEFING CARD ON HOW TO USE THE OXYGEN MASKS. ALSO, ONCE WE LANDED AND DEPLANED, I NOTICED NO OXYGEN MASKS PLUGGED IN TO THE OXYGEN OUTLETS ABOVE THEIR SEATS, SO POSSIBLE THEY DID NOT PLUG THEM IN.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.