Narrative:

I have been with my airline for almost 5 yrs and during this period I have been extremely pleased with the cockpit resource management training I have received. I have tried to incorporate such lessons into my briefings to my crew prior to flight and consider myself a very apchable captain. Even so, the other night I experienced a total breakdown of communication with my crew both in the cockpit and in the cabin. During a low visibility approach into day, my first officer apparently became disoriented after breaking out of the clouds and assuming visual control of the aircraft for landing. However, he never said a word about it until after we had made a rather firm landing. While I was taxiing to the gate he started talking about vertigo. I was astounded that he had not mentioned the problem so that I could render assistance. Instead, he stayed quiet and took a chance that could have resulted in much worse conclusions than a hard landing. After shutting down at the gate and deplaning, I went and printed current WX for the return trip to cvg and inspected the exterior of the airplane. Finding everything ok, I re-entered the airplane and briefed the flight attendant on the current WX in cvg. During the brief she seemed fine and never mentioned any problems. The passenger were boarded and we returned to cvg without further incident. When the flight attendant got off the airplane she said she was suffering from a headache because she had hit her head against the bulkhead during the landing at dayton. When I asked why she had said nothing in dayton, she replied that she was in a hurry to get home. So twice in 1 night my crew withheld information I needed to do my job, for no good reason.

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Original NASA ASRS Text

Title: HARD LNDG IN E-120 GOES UNRPTED IN A NIGHT OP.

Narrative: I HAVE BEEN WITH MY AIRLINE FOR ALMOST 5 YRS AND DURING THIS PERIOD I HAVE BEEN EXTREMELY PLEASED WITH THE COCKPIT RESOURCE MGMNT TRAINING I HAVE RECEIVED. I HAVE TRIED TO INCORPORATE SUCH LESSONS INTO MY BRIEFINGS TO MY CREW PRIOR TO FLT AND CONSIDER MYSELF A VERY APCHABLE CAPT. EVEN SO, THE OTHER NIGHT I EXPERIENCED A TOTAL BREAKDOWN OF COM WITH MY CREW BOTH IN THE COCKPIT AND IN THE CABIN. DURING A LOW VISIBILITY APCH INTO DAY, MY FO APPARENTLY BECAME DISORIENTED AFTER BREAKING OUT OF THE CLOUDS AND ASSUMING VISUAL CTL OF THE ACFT FOR LNDG. HOWEVER, HE NEVER SAID A WORD ABOUT IT UNTIL AFTER WE HAD MADE A RATHER FIRM LNDG. WHILE I WAS TAXIING TO THE GATE HE STARTED TALKING ABOUT VERTIGO. I WAS ASTOUNDED THAT HE HAD NOT MENTIONED THE PROB SO THAT I COULD RENDER ASSISTANCE. INSTEAD, HE STAYED QUIET AND TOOK A CHANCE THAT COULD HAVE RESULTED IN MUCH WORSE CONCLUSIONS THAN A HARD LNDG. AFTER SHUTTING DOWN AT THE GATE AND DEPLANING, I WENT AND PRINTED CURRENT WX FOR THE RETURN TRIP TO CVG AND INSPECTED THE EXTERIOR OF THE AIRPLANE. FINDING EVERYTHING OK, I RE-ENTERED THE AIRPLANE AND BRIEFED THE FLT ATTENDANT ON THE CURRENT WX IN CVG. DURING THE BRIEF SHE SEEMED FINE AND NEVER MENTIONED ANY PROBS. THE PAX WERE BOARDED AND WE RETURNED TO CVG WITHOUT FURTHER INCIDENT. WHEN THE FLT ATTENDANT GOT OFF THE AIRPLANE SHE SAID SHE WAS SUFFERING FROM A HEADACHE BECAUSE SHE HAD HIT HER HEAD AGAINST THE BULKHEAD DURING THE LNDG AT DAYTON. WHEN I ASKED WHY SHE HAD SAID NOTHING IN DAYTON, SHE REPLIED THAT SHE WAS IN A HURRY TO GET HOME. SO TWICE IN 1 NIGHT MY CREW WITHHELD INFO I NEEDED TO DO MY JOB, FOR NO GOOD REASON.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.