An air carrier widebody transport passenger questioned whether the aircraft had been properly de-ice...

Attributes
ACN	259426
Time
Date	199312
Day	Fri
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : den
State Reference	CO
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zan
Operator	common carrier : air carrier
Make Model Name	Widebody, Low Wing, 2 Turbojet Eng
Navigation In Use	Other Other
Flight Phase	ground : preflight other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp pilot : flight engineer
Experience	flight time last 90 days : 240 flight time total : 16500 flight time type : 1200
ASRS Report	259426
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : private pilot : instrument pilot : flight engineer pilot : commercial
Experience	flight time last 90 days : 80 flight time total : 7200 flight time type : 2700
ASRS Report	259425
Events
Anomaly	other anomaly other
Independent Detector	other flight crewa
Resolutory Action	other
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

Passenger made comment as to de-icing of aircraft before departure. Supplemental information from acn 259425: a passenger expressed concern to a flight attendant about the necessity to de-ice the aircraft. The wings and aircraft surfaces were clean and did not require de-icing. At pushback, the passenger was pointing to the wings asking if we were going to deice the wing, he knew the far's and he was a pilot. The pushback was stopped and the jetway was reattached. A passenger service agent (psa) supervisor was requested to meet the aircraft. The psa supervisor talked to the passenger. This passenger was comfortable with the condition of the aircraft and elected to remain on board. A management pilot from iah was requested to meet the aircraft and talk to the passenger. In iah, the passenger came to the cockpit and apologized for the misunderstanding. His intent was to advise us of any change in the wing condition prior to takeoff.

Original NASA ASRS Text

Title: AN ACR WDB PAX QUESTIONED WHETHER THE ACFT HAD BEEN PROPERLY DE-ICED.

Narrative: PAX MADE COMMENT AS TO DE-ICING OF ACFT BEFORE DEP. SUPPLEMENTAL INFO FROM ACN 259425: A PAX EXPRESSED CONCERN TO A FLT ATTENDANT ABOUT THE NECESSITY TO DE-ICE THE ACFT. THE WINGS AND ACFT SURFACES WERE CLEAN AND DID NOT REQUIRE DE-ICING. AT PUSHBACK, THE PAX WAS POINTING TO THE WINGS ASKING IF WE WERE GOING TO DEICE THE WING, HE KNEW THE FAR'S AND HE WAS A PLT. THE PUSHBACK WAS STOPPED AND THE JETWAY WAS REATTACHED. A PAX SVC AGENT (PSA) SUPVR WAS REQUESTED TO MEET THE ACFT. THE PSA SUPVR TALKED TO THE PAX. THIS PAX WAS COMFORTABLE WITH THE CONDITION OF THE ACFT AND ELECTED TO REMAIN ON BOARD. A MGMNT PLT FROM IAH WAS REQUESTED TO MEET THE ACFT AND TALK TO THE PAX. IN IAH, THE PAX CAME TO THE COCKPIT AND APOLOGIZED FOR THE MISUNDERSTANDING. HIS INTENT WAS TO ADVISE US OF ANY CHANGE IN THE WING CONDITION PRIOR TO TKOF.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

An air carrier widebody transport passenger questioned whether the aircraft had been properly de-iced.