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Foreign air carrier has language barrier problem. Unable to comprehend clearance as center computer fails. Enters next sector.
| Attributes | |
| ACN | 209412 |
| Time | |
| Date | 199205 |
| Day | Tue |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : box |
| State Reference | MA |
| Altitude | msl bound lower : 31000 msl bound upper : 31000 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zbw |
| Operator | common carrier : air carrier |
| Make Model Name | Widebody, Low Wing, 3 Turbojet Eng |
| Flight Phase | cruise other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | government : faa |
| Function | controller : radar |
| Qualification | controller : radar |
| ASRS Report | 209412 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | non adherence : clearance other anomaly other |
| Independent Detector | other controllera |
| Resolutory Action | controller : issued new clearance other |
| Consequence | Other |
| Supplementary | |
| Primary Problem | Flight Crew Human Performance |
| Air Traffic Incident | Pilot Deviation Operational Deviation |
Narrative:
Foreign airline en route from lemd to cymx at FL310. ZBW computer failed. Next sector unable to accept handoff on foreign carrier. I was unable to keep aircraft out of next sector's airspace because foreign aircrew unable to understand at clearance. This is an ongoing problem. Their pilots seem to have an unusually difficult time understanding english language clrncs. They often require 3 to half a dozen repeats and require controller to devote an inordinate amount of attention to flight.
Original NASA ASRS Text
Title: FOREIGN ACR HAS LANGUAGE BARRIER PROBLEM. UNABLE TO COMPREHEND CLRNC AS CTR COMPUTER FAILS. ENTERS NEXT SECTOR.
Narrative: FOREIGN AIRLINE ENRTE FROM LEMD TO CYMX AT FL310. ZBW COMPUTER FAILED. NEXT SECTOR UNABLE TO ACCEPT HDOF ON FOREIGN CARRIER. I WAS UNABLE TO KEEP ACFT OUT OF NEXT SECTOR'S AIRSPACE BECAUSE FOREIGN AIRCREW UNABLE TO UNDERSTAND AT CLRNC. THIS IS AN ONGOING PROBLEM. THEIR PLTS SEEM TO HAVE AN UNUSUALLY DIFFICULT TIME UNDERSTANDING ENGLISH LANGUAGE CLRNCS. THEY OFTEN REQUIRE 3 TO HALF A DOZEN REPEATS AND REQUIRE CTLR TO DEVOTE AN INORDINATE AMOUNT OF ATTN TO FLT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.