Pilot makes wrong turn on taxiway and is subject to verbal abuse by the ground controller.

Attributes
ACN	204108
Time
Date	199203
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : ord
State Reference	IL
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Heavy Transport
Navigation In Use	Other Other
Flight Phase	ground other : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 180 flight time total : 17000
ASRS Report	204108
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : atp
Events
Anomaly	non adherence : clearance other anomaly other
Independent Detector	other flight crewa
Resolutory Action	none taken : unable
Consequence	Other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	Pilot Deviation

Narrative:

The air traffic controller (ground control) was busy and using a curt tone of voice in controling the taxiing aircraft. We made a wrong turn while taxiing. The controller replied with inappropriate remarks regarding our missed taxiway. His tone and manner added nothing to the situation. Indeed, it probably caused some delay for aircraft taxiing. Courtesy in communication is expected and required by all parties. Inappropriate and juvenile comments have no place in professional ATC.

Original NASA ASRS Text

Title: PLT MAKES WRONG TURN ON TAXIWAY AND IS SUBJECT TO VERBAL ABUSE BY THE GND CTLR.

Narrative: THE AIR TFC CTLR (GND CTL) WAS BUSY AND USING A CURT TONE OF VOICE IN CTLING THE TAXIING ACFT. WE MADE A WRONG TURN WHILE TAXIING. THE CTLR REPLIED WITH INAPPROPRIATE REMARKS REGARDING OUR MISSED TAXIWAY. HIS TONE AND MANNER ADDED NOTHING TO THE SITUATION. INDEED, IT PROBABLY CAUSED SOME DELAY FOR ACFT TAXIING. COURTESY IN COM IS EXPECTED AND REQUIRED BY ALL PARTIES. INAPPROPRIATE AND JUVENILE COMMENTS HAVE NO PLACE IN PROFESSIONAL ATC.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.