Fueling of aircraft with passenger on board and cabin doors not open.

Attributes
ACN	187097
Time
Date	199108
Day	Tue
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : pwm
State Reference	ME
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Flight Conditions	IMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Small Transport
Flight Phase	ground : parked
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : instrument pilot : commercial pilot : atp
Experience	flight time last 90 days : 260 flight time total : 3300 flight time type : 1300
ASRS Report	187097
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : commercial pilot : instrument pilot : atp
Experience	flight time last 90 days : 210 flight time total : 7000 flight time type : 3000
ASRS Report	187256
Events
Anomaly	non adherence : far non adherence other
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted
Consequence	Other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	other
Situations
Airport	procedure or policy : unspecified

Narrative:

When landing in portland, me, and securing the aircraft, the fuel truck pulled up to the aircraft and the fueler started to fuel the aircraft while the passenger door was closed. One passenger said to stop fueling, until the back passenger door was open. The ramp personnel was proceeding to the aircraft and the captain told the passenger the door was being opened. The captain was giving me alternate requirements and I was copying a clearance and doing a weight and balance. We were delayed all day due to company and ATC. We were trying to get back on time. We always have the passenger door open as in company policy. It is uncommon to have passenger on board the aircraft while refueling. But the fueler was too fast, knowing that we were late. When checking with the station manager the fueler was not aware of company fueling policy. The fuel company should educate fueler of fuel procedures and our policy. My corrective action will be to do one task at a time, not everything at once.

Original NASA ASRS Text

Title: FUELING OF ACFT WITH PAX ON BOARD AND CABIN DOORS NOT OPEN.

Narrative: WHEN LNDG IN PORTLAND, ME, AND SECURING THE ACFT, THE FUEL TRUCK PULLED UP TO THE ACFT AND THE FUELER STARTED TO FUEL THE ACFT WHILE THE PAX DOOR WAS CLOSED. ONE PAX SAID TO STOP FUELING, UNTIL THE BACK PAX DOOR WAS OPEN. THE RAMP PERSONNEL WAS PROCEEDING TO THE ACFT AND THE CAPT TOLD THE PAX THE DOOR WAS BEING OPENED. THE CAPT WAS GIVING ME ALTERNATE REQUIREMENTS AND I WAS COPYING A CLRNC AND DOING A WT AND BAL. WE WERE DELAYED ALL DAY DUE TO COMPANY AND ATC. WE WERE TRYING TO GET BACK ON TIME. WE ALWAYS HAVE THE PAX DOOR OPEN AS IN COMPANY POLICY. IT IS UNCOMMON TO HAVE PAX ON BOARD THE ACFT WHILE REFUELING. BUT THE FUELER WAS TOO FAST, KNOWING THAT WE WERE LATE. WHEN CHKING WITH THE STATION MGR THE FUELER WAS NOT AWARE OF COMPANY FUELING POLICY. THE FUEL COMPANY SHOULD EDUCATE FUELER OF FUEL PROCS AND OUR POLICY. MY CORRECTIVE ACTION WILL BE TO DO ONE TASK AT A TIME, NOT EVERYTHING AT ONCE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.