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Air carrier captain reported a passenger was removed from the flight due to non-compliance with face mask policy.
| Attributes | |
| ACN | 1767196 |
| Time | |
| Date | 202010 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) Flight Crew Multiengine Flight Crew Instrument |
| Experience | Flight Crew Last 90 Days 33 Flight Crew Total 2518 Flight Crew Type 33 |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger seated in XX5 wore [a] mask during boarding however was not wearing [a] mask after being seated. When approached by the flight attendant the passenger said she had a medical exemption and did not have to wear the mask. Customer service supervisor was called and passenger said they would comply; but continued to lift the mask off her face stating she had difficulty breathing. As a possible solution the flight attendant offered the passenger an airline paper supplied mask as an alternative however the passenger's behavior became further defiant and belligerent. It is my understanding other passengers were also expressing concerns about [the] passenger not wearing [a] mask. I made the decision to have her removed from our flight. Customer service escorted both she and her companion off the aircraft. Customer service supervisor did a stupendous job. Extremely professional and helpful.
Original NASA ASRS Text
Title: Air carrier Captain reported a passenger was removed from the flight due to non-compliance with face mask policy.
Narrative: Passenger seated in XX5 wore [a] mask during boarding however was not wearing [a] mask after being seated. When approached by the Flight Attendant the passenger said she had a medical exemption and did not have to wear the mask. Customer Service Supervisor was called and passenger said they would comply; but continued to lift the mask off her face stating she had difficulty breathing. As a possible solution the Flight Attendant offered the passenger an airline paper supplied mask as an alternative however the passenger's behavior became further defiant and belligerent. It is my understanding other passengers were also expressing concerns about [the] passenger not wearing [a] mask. I made the decision to have her removed from our flight. Customer service escorted both she and her companion off the aircraft. Customer Service Supervisor did a stupendous job. Extremely professional and helpful.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.