 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Customer service representative reported a crowded and unsafe area in the lobby; which did not allow for proper social distancing.
| Attributes | |
| ACN | 1764847 |
| Time | |
| Date | 202010 |
| Aircraft 1 | |
| Make Model Name | No Aircraft |
| Flight Phase | Other Customer Service / Lobby |
| Person 1 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
Today our lobby [was] very crowded and compromised the safety of both our passengers and customer service agents. Passenger bags are all over the place where csrs and other passengers could easily trip on any bags. We were not able [to] expand and practice social distancing due to inadequate staffing in the lobby.
Original NASA ASRS Text
Title: Customer Service Representative reported a crowded and unsafe area in the lobby; which did not allow for proper social distancing.
Narrative: Today our lobby [was] very crowded and compromised the safety of both our passengers and customer service agents. Passenger bags are all over the place where CSRs and other passengers could easily trip on any bags. We were not able [to] expand and practice social distancing due to inadequate staffing in the lobby.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.