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Flight attendant reported a passenger resisted adhering to face mask policy. No further action was taken for fear of escalating the situation.
| Attributes | |
| ACN | 1763134 |
| Time | |
| Date | 202009 |
| Local Time Of Day | 0601-1200 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger in XX2. Saw him sleeping with no mask on. An announcement kind of woke him up so I finished the job by saying sir; that woke him up and I said I'm just going to need you to wear your mask. To which he said that he just had surgery on his nose for cancer and that the mask hurts. I told him I was sorry for his nose and then said but it is our policy. He started to get a little [bit] of an attitude and said something about our policy. At that point I found a way to end the conversation because it was going nowhere. Then I went and explained it to the a flight attendant.we both believed giving him a warning would cause a bigger scene and we only have about 40 minutes flight time left. So far no one has complained about him; but if someone does we will have to issue the warning at that point.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger resisted adhering to face mask policy. No further action was taken for fear of escalating the situation.
Narrative: Passenger in XX2. Saw him sleeping with no mask on. An announcement kind of woke him up so I finished the job by saying Sir; that woke him up and I said I'm just going to need you to wear your mask. To which he said that he just had surgery on his nose for cancer and that the mask hurts. I told him I was sorry for his nose and then said but it is our policy. He started to get a little [bit] of an attitude and said something about our policy. At that point I found a way to end the conversation because it was going nowhere. Then I went and explained it to the A Flight Attendant.We both believed giving him a warning would cause a bigger scene and we only have about 40 minutes flight time left. So far no one has complained about him; but if someone does we will have to issue the warning at that point.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.