<< >> NASA ASRS Report 1762281, September 2020

Flight attendant reported the majority of passengers were not complying with face mask policy.

Attributes
ACN	1762281
Time
Date	202009
Local Time Of Day	0601-1200
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Person 1
Function	Flight Attendant In Charge
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct

Narrative:

95% of passengers had masked removed as I came through the cabin to do trash pick up and food and beverage service. Passengers were talking and eating as I walked through cabin collecting their used trash and liquids. Several spoke to me asking for items without their masks on.company safety guidelines not a priority when it comes to flight attendant safety. Impossible to enforce 6 foot distance and masks during food and beverage service even though numerous announcements regarding wearing mask while flight attendant are in the aisle. Protect the front line employees during this covid-19 pandemic. Risking employee lives over a beverage/food service contradicts safety guidelines.

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Original NASA ASRS Text

Title: Flight Attendant reported the majority of passengers were not complying with face mask policy.

Narrative: 95% of passengers had masked removed as I came through the cabin to do trash pick up and food and beverage service. Passengers were talking and eating as I walked through cabin collecting their used trash and liquids. Several spoke to me asking for items without their masks on.Company safety guidelines not a priority when it comes to Flight Attendant safety. Impossible to enforce 6 foot distance and masks during food and beverage service even though numerous announcements regarding wearing mask while FA are in the aisle. Protect the front line employees during this COVID-19 pandemic. Risking employee lives over a beverage/food service contradicts safety guidelines.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.