Narrative:

Since the removal of the baggage handlers from the ticket counter the agents are picking up all of the checked baggage. Granted; the number is much reduced from the pre-covid days; but to go from lifting 5-10 bags per shift to over 100 is an oji [on the job injury] waiting to happen. I understand it is part of the job; but I have suggested several times that we attempt to rotate the employees to share the lifting and minimize the injury risk; but it has mostly fallen on deaf ears. I believe this is a legitimate safety risk and I don't want to see anyone injured if it is preventable.

Google
 

Original NASA ASRS Text

Title: Customer Service Agent reported that agents are doing baggage handling during the COVID-19 pandemic and may get hurt lifting so many bags per shift.

Narrative: Since the removal of the baggage handlers from the ticket counter the agents are picking up all of the checked baggage. Granted; the number is much reduced from the pre-COVID days; but to go from lifting 5-10 bags per shift to over 100 is an OJI [On The Job Injury] waiting to happen. I understand it is part of the job; but I have suggested several times that we attempt to rotate the employees to share the lifting and minimize the injury risk; but it has mostly fallen on deaf ears. I believe this is a legitimate safety risk and I don't want to see anyone injured if it is preventable.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.