Flight attendants reported two passengers were not compliant with face mask policies.

Attributes
ACN	1759718
Time
Date	202008
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty) Flight Attendant In Charge
Qualification	Flight Attendant Current
Person 2
Function	Flight Attendant In Charge Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct

Narrative:

Passenger X when stepping on to the plane refused to be compliant. When boarding I reminded her of the requirement to cover her nose with her face covering. She avoided looking at me and said 'okay!' with an attitude but didn't comply. I then told flight attend B about my telling her and she did asked her to comply as well. She put the mask on after flight attendant B told her and she removed her mask after the wheels came up and it remained off while not eating or drinking during ascending phase. She then brought out a large bag of popcorn eating it one by one. When she was done with that she would take mini sips of her drink whenever we would walk by to give the appearance of constantly eating or drinking. Because 'briefly eating' leaves a window that is open for debate and we weren't sure what to do and felt because if she presented an attitude when boarding; it would cause a larger than life scene. She and her husband whom I've also had to tell about his mask mocked us making faces taking off their masks making faces to the passenger across from them about how they avoided us. Not sure how to approach this.

Original NASA ASRS Text

Title: Flight attendants reported two passengers were not compliant with face mask policies.

Narrative: Passenger X when stepping on to the plane refused to be compliant. When boarding I reminded her of the requirement to cover her nose with her face covering. She avoided looking at me and said 'Okay!' with an attitude but didn't comply. I then told Flight Attend B about my telling her and she did asked her to comply as well. She put the mask on after Flight Attendant B told her and she removed her mask after the wheels came up and it remained off while not eating or drinking during ascending phase. She then brought out a large bag of popcorn eating it one by one. When she was done with that she would take mini sips of her drink whenever we would walk by to give the appearance of constantly eating or drinking. Because 'briefly eating' leaves a window that is open for debate and we weren't sure what to do and felt because if she presented an attitude when boarding; it would cause a larger than life scene. She and her husband whom I've also had to tell about his mask mocked us making faces taking off their masks making faces to the passenger across from them about how they avoided us. Not sure how to approach this.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.