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Air carrier captain reported a passenger was removed from flight due to non compliance with face mask policy.
| Attributes | |
| ACN | 1759162 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Flight Conditions | IMC |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Multiengine Flight Crew Instrument Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 12 Flight Crew Total 21000 Flight Crew Type 737 |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Flight attendants asked passenger to wear mask. Initially complied but kept removing mask. Called for customer service. Customer service agent asked passenger to wear mask. Passenger removed mask as soon as agent walked away. Customer service supervisor called. Passenger removed.
Original NASA ASRS Text
Title: Air carrier Captain reported a passenger was removed from flight due to non compliance with face mask policy.
Narrative: Flight attendants asked passenger to wear mask. Initially complied but kept removing mask. Called for Customer Service. Customer Service agent asked passenger to wear mask. Passenger removed mask as soon as agent walked away. Customer Service Supervisor called. Passenger removed.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.