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Flight attendant reported passenger refused to comply with the face mask policy.
| Attributes | |
| ACN | 1757249 |
| Time | |
| Date | 202008 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger in X6; mr. A; did not want to comply with mask policy and refused to stop his conversation on his phone when we [were] getting ready for pushback. He got very loud and ornery with me. I went to inform the captain about the situation and the passenger's behavior and the captain turned me and said 'what do you want me to do about it.' I was shocked at his response. I figured he was not going to give any support to the situation so I just turned and walked out of the flight deck. Another crew member told me that mr. A gave him attitude also. At this point I felt that the captain was not going to give us any support to the situation so I briefed the rest of the flight attendants to not address mr. A. About wearing his mask so that we would not have a bad situation happen inflight. I put the face mask policy on mr. A's console and left the situation alone after that. Mr. A. Did not wear his mask at all during the flight.
Original NASA ASRS Text
Title: Flight Attendant reported passenger refused to comply with the face mask policy.
Narrative: Passenger in X6; Mr. A; did not want to comply with mask policy and refused to stop his conversation on his phone when we [were] getting ready for pushback. He got very loud and ornery with me. I went to inform the Captain about the situation and the passenger's behavior and the Captain turned me and said 'what do you want me to do about it.' I was shocked at his response. I figured he was not going to give any support to the situation so I just turned and walked out of the flight deck. Another crew member told me that Mr. A gave him attitude also. At this point I felt that the Captain was not going to give us any support to the situation so I briefed the rest of the flight attendants to not address Mr. A. about wearing his mask so that we would not have a bad situation happen inflight. I put the face mask policy on Mr. A's console and left the situation alone after that. Mr. A. did not wear his mask at all during the flight.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.