Narrative:

During gate departure from ZZZ; passenger refused to comply with mask policy. The jet bridge was brought back to the aircraft and the passenger removed. The passenger was not compliant with face covering policy.

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Original NASA ASRS Text

Title: Air carrier Captain reported that a passenger refused to comply with face mask policy and was removed from the flight before departure.

Narrative: During gate departure from ZZZ; passenger refused to comply with mask policy. The jet bridge was brought back to the aircraft and the passenger removed. The passenger was not compliant with face covering policy.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.