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Air carrier captain reported not being able to talk to ATC due to controller working multiple frequencies and being task overloaded.
| Attributes | |
| ACN | 1756550 |
| Time | |
| Date | 202008 |
| Place | |
| Locale Reference | ZZZ.ARTCC |
| State Reference | US |
| Environment | |
| Flight Conditions | Mixed |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Descent |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Not Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 150 Flight Crew Type 13000 |
| Events | |
| Anomaly | ATC Issue All Types |
Narrative:
ATC was working multiple frequencies; and was task overloaded. At xa:30 local time with heavy thunderstorm activity I need to be able to effectively communicate with my controller. This was not possible today. Controller staffing needs to be returned to a safe level. We deserve that layer of safety and service.
Original NASA ASRS Text
Title: Air carrier Captain reported not being able to talk to ATC due to Controller working multiple frequencies and being task overloaded.
Narrative: ATC was working multiple frequencies; and was task overloaded. At XA:30 Local time with heavy thunderstorm activity I need to be able to effectively communicate with my Controller. This was not possible today. Controller staffing needs to be returned to a safe level. We deserve that layer of Safety and Service.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.