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Flight attendant reported a passenger came on board the aircraft with a non approved face mask. A proper face mask was provided to the passenger.
| Attributes | |
| ACN | 1754506 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger in X3 came aboard with a restaurant mouth shield to use on flight without a mask. I stopped X3 at boarding door and advised he needed a mask to cover nose and mouth for flight. He advised he had been using this plastic mask; that only covered his mouth; for the last 3 months with no problem. Since I felt this would escalate; when he did not want to take mask I offered; I let him take his seat. [We requested a] customer service representative to plane whom I also showed the mask and he advised oh no way he should never [have been] boarded. Which I told him I agreed but that his gate agent is the one that let him down to board. Customer service representative approached X3 who agreed to wear a proper mask for the flight. Gate agent not following procedures that have been in place for quite some time. She should have never let him down without a proper mask leaving it to crew to take care of. Make sure gate agents are following policies and procedures.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger came on board the aircraft with a non approved face mask. A proper face mask was provided to the passenger.
Narrative: Passenger in X3 came aboard with a restaurant mouth shield to use on flight without a mask. I stopped X3 at boarding door and advised he needed a mask to cover nose and mouth for flight. He advised he had been using this plastic mask; that only covered his mouth; for the last 3 months with no problem. Since I felt this would escalate; when he did not want to take mask I offered; I let him take his seat. [We requested a] customer service representative to plane whom I also showed the mask and he advised oh no way he should never [have been] boarded. Which I told him I agreed but that his gate agent is the one that let him down to board. Customer service representative approached X3 who agreed to wear a proper mask for the flight. Gate Agent not following procedures that have been in place for quite some time. She should have never let him down without a proper mask leaving it to crew to take care of. Make sure Gate Agents are following policies and procedures.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.