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Flight attendant reported a passenger refused to wear a mask during the flight.
| Attributes | |
| ACN | 1749900 |
| Time | |
| Date | 202007 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passenger was refusing to wear face mask on flight. He harassed me several times throughout the flight because he did not want to wear a mask. The ground agents talked with him before door closure. They explained that its policy to wear a face mask. He was argumentative and said he had a disability. He said he called [the] airline before the flight and told them of his problem. He also said that [the] airline put the information in his profile. However; it was not in passenger profile. So I requested that he comply with airline policy and wear a facial mask. Also; captain said that the passenger must comply with policy.
Original NASA ASRS Text
Title: Flight Attendant reported a passenger refused to wear a mask during the flight.
Narrative: Passenger was refusing to wear face mask on flight. He harassed me several times throughout the flight because he did not want to wear a mask. The ground agents talked with him before door closure. They explained that its policy to wear a face mask. He was argumentative and said he had a disability. He said he called [the] airline before the flight and told them of his problem. He also said that [the] airline put the information in his profile. However; it was not in passenger profile. So I requested that he comply with airline policy and wear a facial mask. Also; Captain said that the passenger must comply with policy.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.