 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
B-737-900 flight attendant reported passenger with lithium ion battery powered smart bag unable to remove dead battery prior to flight.
| Attributes | |
| ACN | 1748933 |
| Time | |
| Date | 202007 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B737-900 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Hazardous Material Violation Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
Passenger walked on the plane with her smart bag. I asked her if the battery was removed. She said no; it cannot be taken out because it's dead. I tried as well; the battery could not be removed. We told the gate agents. Captain said the bag is not going. [Name] got his charger to see if they could charge it then remove the battery. Finally the battery was removed. The guest was not happy with the drama. This did cause a delay to close the door. I did relay that the battery needed to be addressed before closing the door; to the gate agents as soon as she walked on the plane. Guest should be required to prove the battery can be removed upon check in.
Original NASA ASRS Text
Title: B-737-900 Flight Attendant reported passenger with Lithium Ion battery powered smart bag unable to remove dead battery prior to flight.
Narrative: Passenger walked on the plane with her smart bag. I asked her if the battery was removed. She said no; it cannot be taken out because it's dead. I tried as well; the battery could not be removed. We told the gate agents. Captain said the bag is not going. [NAME] got his charger to see if they could charge it then remove the battery. Finally the battery was removed. The guest was not happy with the drama. This did cause a delay to close the door. I did relay that the battery needed to be addressed before closing the door; to the gate agents as soon as she walked on the plane. Guest should be required to prove the battery can be removed upon check in.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.