Narrative:

I was the D flight attendant. As we started to board I was standing at seat 1X/Y. A gentleman boarded and said he was in 1Y. (Due to covid these seats are blocked for the flight attendant jump seat.) we sent a text to the agent(s) requesting them to re-seat passenger. There was a back and forth via text then we requested a supervisor. Two supervisors came down and said they had talked to dispatch. Dispatch told them for weight and balance passenger needed to be seated in 1Y. We showed them the document stating these seats were blocked but he said dispatch required passenger to sit in 1Y. We explained weight and balance is a zone not a specific seat. After the supervisors argued with the captain and the fas one of the supervisors said 'if you won't let him sit in 1Y then I'll have to ask customers if they are ok with being seated next to someone else.' which I believe is what they are supposed to do. I explained that passenger could be seated in 1Z if [flight attendant] 1A was comfortable. The supervisor then went to our first class passenger in xx who was on the phone. The supervisor rudely interrupted the passenger saying 'I need to talk to you' over and over. I stopped him and told him to either ask someone else or at least wait until he was off the phone. The supervisor then asked [flight attendant] 1A and she agreed to have passenger sit next to her. After we closed the door passenger told me that an agent had told them once we got up in the air he could just sit in my seat in 1X for the entire flight.please make it clear to the ZZZ station that seats 1X & 1Y are currently flight attendant jumpseats.

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Original NASA ASRS Text

Title: Flight Attendants reported COVID-19 seating related issues involving flight attendant pre-assigned seats.

Narrative: I was the D FA. As we started to board I was standing at seat 1X/Y. A gentleman boarded and said he was in 1Y. (Due to COVID these seats are blocked for the FA jump seat.) We sent a text to the agent(s) requesting them to re-seat passenger. There was a back and forth via text then we requested a Supervisor. Two supervisors came down and said they had talked to Dispatch. Dispatch told them for weight and balance passenger needed to be seated in 1Y. We showed them the document stating these seats were blocked but he said Dispatch required passenger to sit in 1Y. We explained weight and balance is a zone not a specific seat. After the supervisors argued with the Captain and the FAs one of the supervisors said 'if you won't let him sit in 1Y then I'll have to ask customers if they are ok with being seated next to someone else.' Which I believe is what they are supposed to do. I explained that passenger could be seated in 1Z if [Flight Attendant] 1A was comfortable. The Supervisor then went to our First Class passenger in XX who was on the phone. The Supervisor rudely interrupted the passenger saying 'I need to talk to you' over and over. I stopped him and told him to either ask someone else or at least wait until he was off the phone. The Supervisor then asked [Flight Attendant] 1A and she agreed to have passenger sit next to her. After we closed the door passenger told me that an agent had told them once we got up in the air he could just sit in my seat in 1X for the entire flight.Please make it clear to the ZZZ Station that seats 1X & 1Y are currently FA jumpseats.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.