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37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
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| Attributes | |
| ACN | 1741944 |
| Time | |
| Date | 202005 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
Had 2 issues of non-compliance of company policy on same flight:1. None of our catering personnel were wearing a mask while catering our aircraft.2. We had a non-revenue pilot board our flight with required mask on. Then as I observed him from back of aircraft; as soon as he got to his row he took off his mask and put it in his uniform jacket. I came forward and asked him if he needed another mask and he said; 'no; I have one.' I asked him to please put it on. He complied until I walked past him; then took it off again. I mentioned it to our purser. As she was doing cabin compliance checks with me prior to closing main cabin door; purser again had to ask him to; 'please put on mask again.' he complied at that point.
Original NASA ASRS Text
Title: Flight Attendant reported catering personnel were not wearing masks; and a non-revenue pilot was not complying with mask usage until pilot was asked twice to comply.
Narrative: Had 2 issues of non-compliance of company policy on same flight:1. None of our catering personnel were wearing a mask while catering our aircraft.2. We had a non-revenue pilot board our flight with required mask on. Then as I observed him from back of aircraft; as soon as he got to his row he took off his mask and put it in his uniform jacket. I came forward and asked him if he needed another mask and he said; 'No; I have one.' I asked him to please put it on. He complied until I walked past him; then took it off again. I mentioned it to our Purser. As she was doing cabin compliance checks with me prior to closing main cabin door; Purser again had to ask him to; 'Please put on mask again.' He complied at that point.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.