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Flight attendant reported passenger sneezed directly into flight attendant's face without attempting to cover the sneeze. Flight attendant suggested passengers should be given hygiene tips during pre-boarding announcements.
| Attributes | |
| ACN | 1741072 |
| Time | |
| Date | 202004 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Illness Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
During boarding; I noticed a passenger step on to the plane with a mask around his neck. I said hello and he said hello back. When he turned right to head down the aisle; he stopped almost as soon as he stepped on to the carpet. I stepped forward from the galley to see why he had stopped. I saw him turn his head completely to the left so that his face was now facing mine; with approximately 18' between us. He sneezed directly in my face; making no attempt to cover his mouth; pull up his mask or turn towards the row 1 window. I immediately stepped back; grabbed a c-fold and blotted my face. I politely asked him to cover his mouth and/or wear his mask if he needs to sneeze or cough. He said okay and proceeded to a seat. I don't believe his behavior was intentional; but I was still exposed to any germs he has. I was wearing a mask; but no eye glasses or goggles to cover my eyes. Due to the covid-19 pandemic; this is an even greater safety concern than it normally would have been.not sure what else could have been done; as passengers should always cover their mouths when they sneeze. Perhaps operations could add some basic hygiene tips to their boarding announcements; like washing hands; covering their mouths; etc.
Original NASA ASRS Text
Title: Flight attendant reported passenger sneezed directly into Flight Attendant's face without attempting to cover the sneeze. Flight Attendant suggested passengers should be given hygiene tips during pre-boarding announcements.
Narrative: During boarding; I noticed a passenger step on to the plane with a mask around his neck. I said hello and he said hello back. When he turned right to head down the aisle; he stopped almost as soon as he stepped on to the carpet. I stepped forward from the galley to see why he had stopped. I saw him turn his head completely to the left so that his face was now facing mine; with approximately 18' between us. He sneezed directly in my face; making no attempt to cover his mouth; pull up his mask or turn towards the row 1 window. I immediately stepped back; grabbed a C-fold and blotted my face. I politely asked him to cover his mouth and/or wear his mask if he needs to sneeze or cough. He said okay and proceeded to a seat. I don't believe his behavior was intentional; but I was still exposed to any germs he has. I was wearing a mask; but no eye glasses or goggles to cover my eyes. Due to the COVID-19 pandemic; this is an even greater safety concern than it normally would have been.Not sure what else could have been done; as passengers should always cover their mouths when they sneeze. Perhaps Operations could add some basic hygiene tips to their boarding announcements; like washing hands; covering their mouths; etc.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.