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Flight crew reported having to move passengers from two rows for weight and balance causing a delay; and then once airborne crew was told they took off with incorrect final weights.
| Attributes | |
| ACN | 1740821 |
| Time | |
| Date | 202004 |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | First Officer Pilot Not Flying |
| Qualification | Flight Crew Multiengine Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance |
Narrative:
On taxi-out there was some confusion from load planning after sending our final weights. They then asked for first class seating configuration. We complied and sent the information. The confusion may have stemmed from the fact that passengers were moved out of first class to comply with passenger covid-19 boarding. After waiting for them to sort out the seating configuration the captain called dispatch and he confirmed we were good to go as long as passengers were removed from rows X and Y. We received another message as we were starting our takeoff roll asking for more passenger seating configurations. After takeoff we later responded and told them we were airborne and then load planning told us we took off without final weights. This was frustrating as we had three copies of final weights sent to us. The captain also called dispatch to confirm that we were good to go as long as everyone was moved out of row X and Y. The multiple messages and confusion from load planning created multiple unnecessary threats.
Original NASA ASRS Text
Title: Flight crew reported having to move passengers from two rows for weight and balance causing a delay; and then once airborne crew was told they took off with incorrect final weights.
Narrative: On taxi-out there was some confusion from Load Planning after sending our final weights. They then asked for First Class seating configuration. We complied and sent the information. The confusion may have stemmed from the fact that passengers were moved out of First Class to comply with passenger COVID-19 boarding. After waiting for them to sort out the seating configuration the Captain called Dispatch and he confirmed we were good to go as long as passengers were removed from rows X and Y. We received another message as we were starting our takeoff roll asking for more passenger seating configurations. After takeoff we later responded and told them we were airborne and then Load Planning told us we took off without final weights. This was frustrating as we had three copies of final weights sent to us. The Captain also called Dispatch to confirm that we were good to go as long as everyone was moved out of Row X and Y. The multiple messages and confusion from Load Planning created multiple unnecessary threats.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.