Narrative:

On slc 124.35 we slowed to .72 to climb to 360 for the performance charts as it was reported smoother; when we reached FL360 we began getting mountain wave. It increased to moderate chop and we fell below green dot I had my first officer (first officer) advise ATC we needed to descend. They said not now; I came on and said 'we needed to descend immediately' they gave us a heading and still wouldn't descend I advised my first officer if we need to descend; we will but we were well above the stick shaker. If needed I would have declared and emergency and initiated a descent.when an aircraft says they 'need to descend immediately' that should be taken by ATC as immediate.

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Original NASA ASRS Text

Title: EMB-175 Captain reported a communication breakdown with ATC regarding an immediate request for a lower altitude.

Narrative: On SLC 124.35 we slowed to .72 to climb to 360 for the performance charts as it was reported smoother; when we reached FL360 we began getting mountain wave. It increased to moderate chop and we fell below green dot I had my FO (First Officer) advise ATC we needed to descend. They said not now; I came on and said 'we needed to descend immediately' they gave us a heading and still wouldn't descend I advised my FO if we need to descend; we will but we were well above the stick shaker. If needed I would have declared and emergency and initiated a descent.When an aircraft says they 'need to descend immediately' that should be taken by ATC as immediate.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.