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B737 captain reported a critical communication breakdown when trying to reach stat-md regarding a passenger illness.
| Attributes | |
| ACN | 1732111 |
| Time | |
| Date | 202002 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | B737-700 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | SELCAL |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Instrument Flight Crew Air Transport Pilot (ATP) Flight Crew Multiengine |
| Experience | Flight Crew Last 90 Days 351 |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Flight Deck / Cabin / Aircraft Event Illness |
Narrative:
Sick passenger which required us to call stat-md through arinc. Using the VHF frequency chart on one of the last pages of our [release]; we attempted to call arinc; which we could talk to; but barely understood them. We tried a different frequency which was no better. We needed to talk to dispatch somehow but were unable to through arinc and our ACARS showed ACARS no comm. While we finally patched with stat-md and dispatch; we wasted around five minutes; which during those minutes we were doing nothing to get ahead of this sick passenger's situation. ACARS and arinc is not always reliable.
Original NASA ASRS Text
Title: B737 Captain reported a critical communication breakdown when trying to reach STAT-MD regarding a passenger illness.
Narrative: Sick Passenger which required us to call STAT-MD through ARINC. Using the VHF frequency chart on one of the last pages of our [release]; we attempted to call ARINC; which we could talk to; but barely understood them. We tried a different frequency which was no better. We needed to talk to Dispatch somehow but were unable to through ARINC and our ACARS showed ACARS NO COMM. While we finally patched with STAT-MD and Dispatch; we wasted around five minutes; which during those minutes we were doing nothing to get ahead of this sick Passenger's situation. ACARS and ARINC is not always reliable.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.