Narrative:

While in cruise at FL350 we received [a] sigmet at xa:32 from dispatch for volcanic ash. Estimated ash top FL200. At xa:48 we received sigmet 2 from ZZZ center; for same volcanic ash; also from surface to FL200. Approximately 100 [miles] east of waypoint at xb:15 some of the flight attendants started to complain of an acrid odor in the aft galley. We ran the volcanic ash non-normal procedure. It appeared that we did not fly into actual volcanic ash after referencing the checklist. It is possible we did enter a sulfur dioxide gas cloud; or less likely; in my opinion; into an ozone layer. Out of an abundance of caution; I turned off both recirculation fans and requested a climb to FL370 which ATC granted. I notified ATC; and then contacted dispatch on the sat phone. I also directed the purser to wake one of the relief pilots; and had her inspect the cabin for odor and fumes. It was decided that continuing on was prudent; the acrid smell was not increasing in intensity; and lasted for approximately 45 minutes. None of the passengers complained of any discomfort; and apparently were unaware of any odor or fumes. After landing I briefed a technician and a flight manager that my best guess was it was probably a sulfur dioxide gas cloud associated with the volcano eruption.

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Original NASA ASRS Text

Title: B777 Captain reported acrid cabin odor during cruise most likely due to sulfur dioxide gas from a volcano eruption in the vicinity.

Narrative: While in cruise at FL350 we received [a] Sigmet at XA:32 from Dispatch for volcanic ash. Estimated ash top FL200. At XA:48 we received Sigmet 2 from ZZZ Center; for same volcanic ash; also from surface to FL200. Approximately 100 [miles] east of waypoint at XB:15 some of the Flight Attendants started to complain of an acrid odor in the aft galley. We ran the Volcanic Ash Non-Normal procedure. It appeared that we did not fly into actual volcanic ash after referencing the checklist. It is possible we did enter a sulfur dioxide gas cloud; or less likely; in my opinion; into an ozone layer. Out of an abundance of caution; I turned off both recirculation fans and requested a climb to FL370 which ATC granted. I notified ATC; and then contacted Dispatch on the Sat phone. I also directed the Purser to wake one of the Relief Pilots; and had her inspect the cabin for odor and fumes. It was decided that continuing on was prudent; the acrid smell was not increasing in intensity; and lasted for approximately 45 minutes. None of the passengers complained of any discomfort; and apparently were unaware of any odor or fumes. After landing I briefed a Technician and a Flight Manager that my best guess was it was probably a sulfur dioxide gas cloud associated with the volcano eruption.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.