Air carrier flight crew reported being unable to contact dispatch due to efb malfunction.

Attributes
ACN	1714516
Time
Date	201912
Local Time Of Day	1201-1800
Place
Locale Reference	ZTL.ARTCC
State Reference	GA
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Descent
Flight Plan	IFR
Person 1
Function	First Officer Pilot Not Flying
Qualification	Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument Flight Crew Multiengine
Person 2
Function	Pilot Flying Captain
Qualification	Flight Crew Multiengine Flight Crew Instrument Flight Crew Air Transport Pilot (ATP)
Events
Anomaly	Aircraft Equipment Problem Less Severe Flight Deck / Cabin / Aircraft Event Illness

Narrative:

A flight attendant called the flight deck during descent 30 minutes prior to landing to inform us about a [passenger] that had fainted on her way to the lavatory. The patient reported to be dizzy and cold; but aware of her surroundings. We tried to get a hold of arinc; however we had difficulties looking it up; due to our ipads 'freezing'. In addition to this; our ACARS had a time-out link as well. The only one we were able to talk to; was ATC. The event of a sick passenger could not have been avoided; however an easier access to arinc frequencies; like the blue pages in the QRH or a hard copy in the airplane would have been helpful; as aircraft X does not have satcom on board.

Original NASA ASRS Text

Title: Air Carrier flight crew reported being unable to contact Dispatch due to EFB malfunction.

Narrative: A Flight Attendant called the flight deck during descent 30 minutes prior to landing to inform us about a [passenger] that had fainted on her way to the lavatory. The patient reported to be dizzy and cold; but aware of her surroundings. We tried to get a hold of ArInc; however we had difficulties looking it up; due to our iPads 'freezing'. In addition to this; our ACARS had a time-out link as well. The only one we were able to talk to; was ATC. The event of a sick passenger could not have been avoided; however an easier access to ArInc frequencies; like the blue pages in the QRH or a hard copy in the airplane would have been helpful; as Aircraft X does not have SatCom on board.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.