<< >> NASA ASRS Report 1711532, December 2019

Maintenance controller reported that an aircraft flew without the required maintenance documentation.

Attributes
ACN	1711532
Time
Date	201912
Local Time Of Day	0001-0600
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Make Model Name	Regional Jet 700 ER/LR (CRJ700)
Operating Under FAR Part	Part 121
Flight Phase	Taxi
Route In Use	Vectors
Flight Plan	IFR
Component
Aircraft Component	Nosewheel Steering
Person 1
Function	Technician
Qualification	Maintenance Powerplant Maintenance Airframe
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy Deviation - Procedural Maintenance

Narrative:

Captain of aircraft X called reported of a NWS (nosewheel steering) inoperative caution message after pushback. I walked the captain through the reset procedures in the fim. The reset procedure did not work. I had the captain power the aircraft down; wait five minutes then power the aircraft back up and call me back when he did. The captain never called back. When he landed; captain wrote the discrepancy: 'steering inoperative caution complied with mx procedure; issue resolved.'I think there was miscommunication of procedures and who is responsible to write up the discrepancy or when.I will advise the pilots to have a discrepancy entered before performing any type of reset procedure.

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Original NASA ASRS Text

Title: Maintenance controller reported that an aircraft flew without the required maintenance documentation.

Narrative: Captain of Aircraft X called reported of a NWS (Nosewheel Steering) INOP caution message after pushback. I walked the Captain through the reset procedures in the FIM. The reset procedure did not work. I had the Captain power the aircraft down; wait five minutes then power the aircraft back up and call me back when he did. The Captain never called back. When he landed; Captain wrote the discrepancy: 'STEERING INOP caution complied with MX procedure; issue resolved.'I think there was miscommunication of procedures and who is responsible to write up the discrepancy or when.I will advise the pilots to have a discrepancy entered before performing any type of reset procedure.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.